Christy Rodriguez
Chandler,AZ
Summary
Accomplished Senior Business Operations Manager with a proven track record at Stryker Sustainability Solutions, proficient in using independent decision making skills and sound judgement to positively impact company success. Expert in fostering cross-functional relationships, achieving challenging goals, and enhancing customer satisfaction through strategic analysis, effective communication and a positive attitude.
Overview
25
25
years of professional experience
Work History
Senior Business Operations Manager
Stryker Sustainability Solutions
04.2013 - Current
- Partner with sales management and supply chain on inventory and customer strategy while advising, applying and educating on surplus/constrained product, system requirements/limitations, ERP needs and on-demand platforms
- Build and nurture close relationships with key business users and leaders
- Manage weekly ordering for assigned distributors and/or territory to maximize product availability (over 36 distribution accounts and over 350 direct accounts)
- Support the onboarding, education, and training of new direct and indirect customers
- Responsible for resolving problems, configuring customer profiles, explaining products and services, instructing on procurement model, coordinating and assisting with implementations, trouble-shooting, billing concerns and other business priorities
- Reconcile key financial data such as rebates, sales fees, inventory levels, and credit returns as needed
- Partner with sales to analyze buying trends and maximize revenue opportunity on up-selling, surplus product, and opportunity and revenue gaps
- Highlight customer insights, competitive service advantages, and recommendations to drive customer efficiencies, savings and process improvements via SOAR calls for assigned territories
- Collaborate in close partnership with Marketing, Sales/Service, Contracts, and Customer Service to ensure successful delivery of business-value-driven solutions
- Responsible for building and leveraging cross-functional relationships to bring together ideas, data and insights to drive continuous improvement to functions
Customer Care Analyst
Ascent Healthcare/Stryker Sustainability Solutions
11.2008 - 04.2013
- Interacted with customers daily to provide and process information in response to inquires, concerns, and requests about products and services
- Responsible for putting together powerpoint Business Reviews to be presented to the C suite within hospitals
- Supported corporate and division policies and procedures that ensure compliance of quality management systems
- Responsible for driving sales through up-selling and cross-selling in support of assigned territory sales goals
- Influenced customer champions to drive procurement strategy, engaging stakeholders and decision makers in the process
- Responded to customer questions efficiently and effectively through the use of active listening, personalization techniques, while focusing on adding value
Sr Loan Officer/Title Company Manager
Ryland Homes
03.1999 - 05.2005
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets
- Maintained strict confidentiality of bank records and client information
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish
Education
Arizona State University
Tempe, AZSkills
- Advanced knowledge of Microsoft Excel, Pivot Tables, PowerBi, Powerpoint, JD Edwards, SAP, and Business Objects
- Built and leveraged cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions
- Exceptional organization and people skills with ability to convey information to team members and customers in a timely, concise manner
- Excellent written and verbal skills to communicate across all levels of an organization and outside the organization
- Established track record for achieving challenging goals and adapting to change
- Passion for helping others and delivering unparalleled customer experience
Timeline
Senior Business Operations Manager
Stryker Sustainability Solutions
04.2013 - Current
Customer Care Analyst
Ascent Healthcare/Stryker Sustainability Solutions
11.2008 - 04.2013
Sr Loan Officer/Title Company Manager
Ryland Homes
03.1999 - 05.2005
Arizona State University
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