Chyna Brown
Phoenix
Summary
Dedicated professional support specialist with a strong emphasis on patient care and safety. Proficient in seamless transportation of patients, ensuring their comfort, and upholding confidentiality standards. Recognized for adept teamwork, adaptability, and consistently delivering positive results in high-pressure settings. Trusted for reliability, compassion, and expertise in managing medical equipment while strictly adhering to protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Transporter
Banner Health
10.2023 - 01.2025
- Helps create a positive, healing environment for patients by showing them compassion and individualized attention
- Answers any questions from the patient and their family regarding the patient's upcoming move to another hospital
- Monitors the patient and assists with basic treatment during transit if needed
- Reports information regarding the patient's needs to the medical staff
Technical Support Specialist
CA Department of Public Health
07.2019 - 10.2023
- Manage, maintain, and repair IT systems.
- Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
- Help customers resolve technical problems associated with a product or service.
- Communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.
- Inbound calls from agents across CA
- WIC department
- Created Knowledge Base articles
- Troubleshoot systems
- Log calls
- Submit escalations
Sr. Technical Support Representative
Arizona Department of Revenue
02.2018 - 06.2019
- Collects taxes from individuals or businesses according to prescribed laws and regulations
- Maintain knowledge of tax code changes
- Contact taxpayers by mail or telephone to address discrepancies
- Send notices to taxpayers when accounts are delinquent.
- Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.
- Communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.
Dispatcher/Customer Service
Super Shuttle Transportation
02.2014 - 01.2017
- Schedule and dispatch workers and work crews.
- Receiving and dispatching orders for products or deliveries.
- Manage calls and ensure that the proper response team is in place to take care of the caller.
- Service vehicles for conveyance of materials, freight, and passengers
Technical Customer Support Representative
Consumer Cellular
08.2011 - 01.2014
- Process payments and make payment arrangements
- Change rate plans.
- Maintain, and repair IT systems. repairing faults, resolving network issues, and installing and configuring hardware and software.
- Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.
- Communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.
- Troubleshoot phone and port numbers from other carriers
Education
High school Diploma -
Pinnacle Charter High School
Tempe, AZ05.2008
Skills
- Outlook
- Customer service
- Supervising experience
- Time management
- Call center
- Conflict management
- Order entry
- Microsoft Word
- Microsoft Office
- Network Support
- Hotel experience
- Network installation
- MS word/excel/PowerPoint
- Communication skills
- Analysis skills
- Sales
- Property management
- 10-key by touch
- Front desk
- Tax experience
- Help desk
- Dispatching
- Microsoft Excel
- Freight
- Fair Housing regulations
- Cash register
- Microsoft Powerpoint
- Organizational skills
- Typing
- Negotiation
- Hospital experience
- Phone etiquette
- Retail sales
- Technical support
- Live chat
- Auto service management
- 45WPM
- Computer skills
- 10 key typing
- Software troubleshooting
- Computer networking
- Cash handling
- Patient transportation
Certification
- Driver's License, Present, AZ, No expiration date
- AED Certification, 07/31/23
- First Aid Certification, 07/31/22
- CPR Certification, 07/31/24
- BLS Certification, 07/31/23
Timeline
Patient Transporter
Banner Health
10.2023 - 01.2025
Technical Support Specialist
CA Department of Public Health
07.2019 - 10.2023
Sr. Technical Support Representative
Arizona Department of Revenue
02.2018 - 06.2019
Dispatcher/Customer Service
Super Shuttle Transportation
02.2014 - 01.2017
Technical Customer Support Representative
Consumer Cellular
08.2011 - 01.2014
High school Diploma -
Pinnacle Charter High School
Similar Profiles
Brielle JohnsonBrielle Johnson
Emergency Room Technician at Banner HealthEmergency Room Technician at Banner Health
Brandon HollandBrandon Holland
Emergency Department Technician at Banner HealthEmergency Department Technician at Banner Health
Amanda KnollAmanda Knoll
Healthcare Scheduler at Banner healthHealthcare Scheduler at Banner health
Danielle LuckettDanielle Luckett
Registered Nurse at Banner HealthRegistered Nurse at Banner Health
Lakshmi LUCHMUNLakshmi LUCHMUN
HRS Learning Administrator (LMS Expert) at AllianzHRS Learning Administrator (LMS Expert) at Allianz