Chyna Selena Scruggs

• Managed cash register operations, ensuring accurate transactions and efficient customer service.
• Trained new staff on point-of-sale systems and company policies to enhance service delivery.
• Maintained cleanliness and organization of sales area, contributing to positive customer experiences.
• Processed various forms of payment, including cash, credit, and gift cards with precision.
• Built relationships with customers to encourage repeat business.

Facilitated initial contact for individuals seeking voluntary services at Community Bridges Community Psychiatric Center during outpatient service hours. Managed incoming phone calls and directed callers to appropriate staff or facilities. Collected insurance and co-pay information as needed and maintained communication with referral sources. Completed referrals in electronic health records. Collected co-payments efficiently.

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Conducted thorough insurance verifications to ensure accuracy and compliance with policy guidelines.
• Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
• Managed front desk duties efficiently including answering phones and greeting clients warmly upon arrival.
• Resolved customer inquiries through effective communication and active listening techniques.

• Oversaw customer service operations for participants, volunteers, guests, and staff. Managed conflict resolution and crisis response by coordinating with leadership or emergency services as required.
• Monitored participant compliance with program guidelines and maintained accurate documentation of incidents.
• Conducted regular rounds to monitor shelter conditions and perform wellness checks. Observed safety protocols to maintain a secure environment for residents.
• Conduct room checks and searches to maintain health and safety standards
  
• Supervised all aspects of participant move-outs, ensuring compliance with established protocols.
• Streamlined distribution of hygiene supplies, mail, and packages, improving overall service efficiency and recipient satisfaction.

• Facilitated a welcoming and respectful environment for guests to enhance their gaming experience. Supported the organization of gaming points and coordinated daily activities and events.
• Planned and coordinated gift giveaway days each month, ensuring seamless execution and participant satisfaction.
• Assisted clients by answering phones and providing direct service. Educated clients on the reward and point system to enhance understanding. Supported team efforts in maintaining high customer satisfaction levels.