Ciana Cruz Flores
Phoenix
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Phlebotomy Intern
Arcpoint Labs of North Scottsdale
Phoenix
04.2026 - Current
- Collected blood samples using proper phlebotomy techniques and safety protocols.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Collaborated with laboratory staff to streamline workflow and improve efficiency.
- Participated in training sessions on the latest phlebotomy methods and technologies.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Customer Service Representative
PLS Check Cashers
01.2025 - Current
- Assisted customers with check cashing transactions, ensuring compliance with company policies.
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Processed financial transactions accurately using point-of-sale systems and cash handling procedures.
- Educated customers on services offered, promoting additional products to meet their needs.
- Maintained cleanliness and organization of service area, contributing to a welcoming environment.
- Collaborated with team members to streamline operations and improve service delivery processes.
- Adapted to changing priorities in a fast-paced environment, demonstrating flexibility under pressure.
Customer Service
Raising Cane's
05.2023 - 12.2023
- Developed initiatives to foster employee comfort and collaboration in teamwork settings
Education
High School Diploma -
Apollo High School
Glendale, AZCertificate - Phlebotomy Technology
Pima Medical Institute
Phoenix, AZ 03.2026 - 10.2026
Skills
- Phlebotomy techniques
- Blood collection
- Patient communication
- Flexibility in workflow
- Medical billing
- Problem solving
- Customer service
EXTRACURRICULAR ACTIVITIES
Apollo High School Cheer Team, Glendale- Captain AUGUST 2023 - CURRENT Trained fellow teammates to perform to the best of their ability
Languages
- Spanish
- English
Timeline
Phlebotomy Intern
Arcpoint Labs of North Scottsdale
04.2026 - Current
Certificate - Phlebotomy Technology
Pima Medical Institute
03.2026 - 10.2026
Customer Service Representative
PLS Check Cashers
01.2025 - Current
Customer Service
Raising Cane's
05.2023 - 12.2023
High School Diploma -
Apollo High School