Cielo Gonzalez
Youngtown
Summary
Detail-oriented Payroll Clerk with proven success in processing payroll for 250+ employees. Skilled in problem resolution, compliance, and maintaining accurate records, ensuring audit readiness and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Payroll Clerk
Becerra Electric LLC
2023.10 - Current
- Processed payroll 250+ hourly and salaried employees.
- Ensured accuracy of payroll data by verifying timecards and employee records.
- Analyzed all payroll entries and addressed any payroll discrepancies while maintaining employee confidence.
- Kept accurate payroll records to improve audit readiness.
- Assisted in resolving employee inquiries regarding payroll deductions and tax withholdings.
- Monitored compliance with federal, state, and local payroll regulations to mitigate risks and liabilities.
- Processed new hire paperwork and documents.
Accounts Receivable Clerk
Becerra Electric LLC
2022.08 - 2023.10
- Processed and recorded customer invoices using accounting software for accurate financial tracking.
- Reconciled accounts by reviewing payment discrepancies and resolving issues efficiently.
- Managed collection efforts on overdue accounts, ensuring timely payments and maintaining positive client relationships.
- Generated detailed reports on accounts receivable aging to inform management decisions.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Customer Service Representative
Becerra Electric LLC
2022.11 - 2023.02
- Resolved issues arising with electrical components in newly constructed homes.
- Processed service requests and ensured timely follow-up for customer satisfaction with Builders and homeowners.
- Maintained accurate records of service records and tech notes.
- Improved response times by streamlining communication with Field Service Technicians.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05.2022
Skills
- Data entry
- Payroll processing
- Microsoft Excel proficiency
- Accounts receivable
- Communication
- Problem Resolution
- Critical thinking
- Customer service
- Leadership
- Active listening
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Payroll Clerk
Becerra Electric LLC
2023.10 - Current
Customer Service Representative
Becerra Electric LLC
2022.11 - 2023.02
Accounts Receivable Clerk
Becerra Electric LLC
2022.08 - 2023.10
Bachelor of Science - Psychology
Northern Arizona University