Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciera DeVorce

Queen Creek

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Excellent interpersonal and time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Allstate Insurance Co
11.2017 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Serve as a primary point of contact for client inquires providing clear and timely communication on policy details, billing and renewals.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular policy reviews with clients, ensuring coverage is updated accordingly to their changing need and risk.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Proactively identify potential issues and work to mitigate them before they escalate.

Education

High School Diploma -

Westwood High School
Mesa, AZ
05-2006

Skills

  • Account management

  • Client relations

  • Goal oriented

  • Issue resolution

  • Upselling

  • Prioritizing workflows

  • Report writing

  • Product training

  • Complaint management

Certification

Licensed Personal Lines professional working to get my P&C Licensing.

Timeline

Account Manager

Allstate Insurance Co
11.2017 - Current

High School Diploma -

Westwood High School

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Ciera DeVorce