Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra Bevilockway

Tempe

Summary

Dynamic professional with a proven track record at Intouch CX, excelling in customer service and complaint resolution. Skilled in problem-solving and relationship building, I enhanced client satisfaction through tailored communication strategies and effective team training initiatives. Committed to delivering exceptional service while maintaining compliance and optimizing operational efficiency.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Agent

Intouch CX
03.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Initiated digital marketing campaign to increase brand visibility.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Tailored communication strategies to different client segments, improving engagement.
  • Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Implemented feedback system to gather client insights, driving continuous improvement.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Prepared and presented contracts and other legal documents to clients.

Front Desk Receptionist

LA Fitness
04.2024 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Caregiver

Visiting Angels Home Care
07.2021 - 12.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Education

Bachelor Of International Business Economics - Business Economics

Park University
Gilbert, AZ
05.2024

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Ensuring customer satisfaction
  • Service support
  • Call management
  • Critical thinking
  • Flexible schedule
  • Information documentation
  • Conflict resolution
  • Persuasive speaking
  • Public speaking
  • Schedule management
  • Technical support
  • Internet savvy

Certification

CPR and AED certified

Timeline

Front Desk Receptionist

LA Fitness
04.2024 - 10.2024

Agent

Intouch CX
03.2024 - Current

Caregiver

Visiting Angels Home Care
07.2021 - 12.2023

Bachelor Of International Business Economics - Business Economics

Park University

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Cierra Bevilockway