CIERRA JEFFRIES
Phoneix
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Sephora
Phoenix
10.2024 - Current
- Oversee the order fulfillment process, ensuring accuracy and excellent service.
- Oversee inventory management, processing all new inventory and ensuring a well-stocked store.
- Supervise store maintenance, ensuring a clean and smoothly operating store.
- Lead the setup and execution of sales events and promotions.
- Lead merchandising updates and overhauls, ensuring adherence to all company policies and procedures, including safety regulations.
- Participate in loss prevention efforts, maintaining a safe and secure shopping environment.
- Coaching, motivating, and developing the store team to achieve operational goals and provide excellent customer service.
- Creating and managing staff schedules to optimize labor costs and meet operational needs.
- Addressing customer concerns, resolving issues, and ensuring a positive shopping experience. identify areas for improvement and implement necessary adjustments.
Assistant Store Manager
Boot Barn
Scottsdale
06.2023 - 02.2025
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Resolved customer complaints efficiently while maintaining excellent customer service
- Supervised cash handling processes to ensure accuracy of transactions
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Built employee knowledge with training and mentoring
- Coached employees on customer service and selling techniques
- Performed regular audits of merchandise displays and stock levels
- Directed employee tasks and time management, improving customer experiences
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
Store Manager
Palm Beach Tan
Peoria
09.2021 - 07.2023
- Maintained a store staff by coaching, training, and developing them and created a positive, motivating, team environment
- Sold lotion, product, and memberships to customers as well as met sales goals given from corporate
- Managed and assigned task appropriately and correctly to ensure the store was clean, adequately stocked, organized, well kept as well as audit ready at all times
- Cleaned tanning beds in a timely matter as well as folded laundry and rinsed down spray tan booths
- Analyzed daily sales and expense information and performed all other financial analysis to maximize sales and net profit
- Investigated and resolved all customer concerns in a timely and professional matter
Sacristan
Notre Dame Catholic Church
Denver
05.2017 - 01.2022
- Coordinated Worship Services
- Oversaw and directed the liturgy of the word
- Prepared as well as disassembled after each service
- Worked hand in hand with the Priest and Deacon to make sure all operations ran smoothly
Hostess/Server
5281 Steak Salad Seafood
Morrison
06.2020 - 08.2021
- Greeted customers and provided them with menus
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Center Associate
Foothills Parks and Recreation District
Littleton
05.2018 - 12.2019
- Handled program registrations, passes, admissions, and point of sale transactions
- Assisted with the setup of rooms and cleanliness of the front desk/lobby area
Concession Stand Worker
Universal Education Supporters
Denver
03.2016 - 08.2019
- Maintained a clean and safe work environment by adhering to health and safety standards, regulations, and procedures
- Restocked supplies such as napkins, condiments, straws throughout the day for convenience of customers
- Managed time effectively by efficiently completing tasks within allotted time frames
- Displayed knowledge of food items offered at the concession stand including ingredients, nutritional information, and pricing
Education
Bachelor of Science - Business Administration
University of Arizona
Tucson, AZ05-2026
High School Diploma -
J.K. Mullen High School
Denver, Colorado05.2020
Skills
- Operations Oversight
- Records Management
- Customer Relations
- Store Organization
- Scheduling Coordination
- Customer Service Management
- Upselling and Cross Selling
- Staff Supervision
- Customer Service
- Employee Coaching
- POS Systems
- Sales Growth
- Team Building and Leadership
- Transaction Processing
- Cost Control
- Beverage Preparation
- Food Running
- Order Management
- Safe Food Handling
- Table Bussing
- Order Accuracy
- Cash Handling
References
- Msgr. Edward Buelt, Former Supervisor, (303) 935-3900, ebuelt@denvernotredame.org
- Michael Bruno, Former Supervisor, (303) 697-7400, mpbruno@gmail.com
- Gabi Guerrero, Former Supervisor And Coworker, (480) 991-4181, gguerrero@pbt.com
- Kristen Clouser, Supervisor, (602) 803-1427, kclouser@bootbarn.com
Timeline
Operations Manager
Sephora
10.2024 - Current
Assistant Store Manager
Boot Barn
06.2023 - 02.2025
Store Manager
Palm Beach Tan
09.2021 - 07.2023
Hostess/Server
5281 Steak Salad Seafood
06.2020 - 08.2021
Center Associate
Foothills Parks and Recreation District
05.2018 - 12.2019
Sacristan
Notre Dame Catholic Church
05.2017 - 01.2022
Concession Stand Worker
Universal Education Supporters
03.2016 - 08.2019
Bachelor of Science - Business Administration
University of Arizona
High School Diploma -
J.K. Mullen High School