Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Rodriguez

Phoenix

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Overview

5
5
years of professional experience

Work History

Clinical Coordinator

Dignity Health
07.2024 - 12.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

Sales Coordinator

Main Event
04.2024 - 06.2024
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Patient Service Representative

Abrazo Arizona Heart Institute
03.2022 - 01.2024
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Answered incoming calls, scheduled appointments and filed medical records.

Sales Associate

Victoria's Secret & PINK
01.2020 - 07.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Built relationships with customers to encourage repeat business.

Specimen Collector

Embry Health
10.2021 - 03.2022
  • Completed in-house testing procedures for quick results.
  • Printed results reports and submitted for review.
  • Labeled and prepared specimens for shipment to laboratory facilities.
  • Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
  • Recorded and analyzed data to produce reports of results.

Education

High School Diploma -

South Pointe High School
05-2022

Skills

  • Patient scheduling
  • Microsoft Excel
  • Exceptional customer service
  • Sales strategies
  • Medical terminology
  • Relationship building

Timeline

Clinical Coordinator

Dignity Health
07.2024 - 12.2024

Sales Coordinator

Main Event
04.2024 - 06.2024

Patient Service Representative

Abrazo Arizona Heart Institute
03.2022 - 01.2024

Specimen Collector

Embry Health
10.2021 - 03.2022

Sales Associate

Victoria's Secret & PINK
01.2020 - 07.2022

High School Diploma -

South Pointe High School

Similar Profiles

CREATE PROFILE
Cierra Rodriguez