Cipriana Gonzalez
Tolleson
Summary
Proactive logistics coordinator with strong problem-solving skills and a commitment to operational excellence. Experienced in managing communication across cross-functional teams and adapting quickly to supply chain disruptions.
Detail-oriented logistics professional skilled in coordinating inbound and outbound operations. Known for implementing process improvements to boost efficiency and reduce costs while maintaining a focus on customer satisfaction and timely deliveries.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator IV
Amazon.com, Inc. and Its Affiliates
Tempe, AZ
12.2023 - 09.2025
- Coordinated inbound and outbound logistics operations to ensure timely delivery of shipments.
- Implemented process improvements to enhance supply chain efficiency.
- Collaborated with cross-functional teams to resolve operational issues and streamline workflows.
- Led initiatives to reduce transportation costs while maintaining service quality standards.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Manage the workflow of order across multiple processes.
- Manage customer experience while minimizing fulfillment cost across multiple FCs.
- Be responsible for communication of workflow status with Operations Managers and Area Managers including escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work to the Senior Manager or General Manager.
- Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
- Facilitate communication between multiple areas of the operation.
- Manage flow settings for multiple process paths in inbound and/or outbound operations for multiple Fulfillment Centers based on shift plan.
- Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
- Execute inbound and/or outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
- Execute and develop shift plans based on FC operational requirements and adjust as variables change.
- Took on extra hours and shifts during busy periods and peak seasons to meet tight shipping deadlines.
Administrative Support IV
Amazon.com, Inc. and Its Affiliates
Tempe, AZ
02.2022 - 12.2023
- Identifying and resolving operational issues within the fulfillment center.
- Troubleshooting challenges related to inventory, order processing, and equipment.
- Collaborating with teams to develop and implement process improvements.
- Utilizing data analytics tools to monitor operational metrics and identify inefficiencies.
- Physically locating missing packages within the fulfillment center to prevent shipment delays.
- Maintaining open communications in multiple departments and fulfillment centers to ensure that products problems are resolved.
- Demonstrated strong organizational and time management skills while managing multiple fulfillment centers.
- Documenting and managing the resolution of operational issues using internal tracking system and tools.
- Took on extra hours and shifts during busy periods and peak seasons to meet tight shipping deadlines.
Administrative Support III
Amazon.com, Inc. and Its Affiliates
Tempe, AZ
10.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment, to develop and implement process improvements.
- Proven ability to learn quickly and adapt to new situations.
- Identifying and resolving operational issues within the fulfillment center.
- Troubleshooting challenges related to inventory, order processing, and equipment.
- Utilizing data analytics tools to monitor operational metrics and identify inefficiencies.
- Passionate about learning and committed to continual improvement.
- Took on extra hours and shifts during busy periods and peak seasons to meet tight shipping deadlines.
Fulfillment Associate I
Amazon.com, Inc. and Its Affiliates
Goodyear, AZ
11.2020 - 10.2021
- Managed inventory accuracy through systematic checks and reconciliations.
- Coordinated order fulfillment processes in problem solve department to ensure timely shipping and delivery.
- Trained new associates on operational procedures and safety protocols for problem solve department.
- Optimized workflow efficiency by implementing best practices in packing and shipping.
- Led team initiatives to enhance productivity in high-demand periods.
- Developed training materials to support ongoing staff development and compliance.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Took on extra hours and shifts during busy periods and peak seasons to meet tight shipping deadlines.
- Physically locating missing packages within the fulfillment center to prevent shipment delays.
Fulfillment Associate I
Amazon.com, Inc. and Its Affiliates
Phoenix, AZ
06.2018 - 11.2020
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Streamlined order processing by implementing efficient tote sorting, and packing techniques.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Physically locating missing packages within the fulfillment center to prevent shipment delays.
General Warehouse Associate (Temp)
Integrity Staffing Solutions Inc.
Phoenix, AZ
11.2017 - 06.2018
- Implemented best practices for packaging and shipping processes, reducing damage rates.
- Consistently lifted materials weighing as much as 20-50 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Reduced product damage rates through proper handling, storage, and packing procedures.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Took on extra hours and shifts during busy periods and peak seasons to meet tight shipping deadlines.
- Physically locating missing packages within the fulfillment center to prevent shipment delays.
Education
Facilities Maintenance
Phoenix Job Corps
Phoenix, AZ05-2012
GED -
Valley View GED Program
Ontario, CA08-2009
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment tracking
- Warehousing processes
- Punctual and dependable
- Excellent organizational skills
- Data entry
- Communication
- Cost reduction strategies
- Attention to detail
- Customer service skills
- Quality assurance
Timeline
Logistics Coordinator IV
Amazon.com, Inc. and Its Affiliates
12.2023 - 09.2025
Administrative Support IV
Amazon.com, Inc. and Its Affiliates
02.2022 - 12.2023
Administrative Support III
Amazon.com, Inc. and Its Affiliates
10.2021 - 02.2022
Fulfillment Associate I
Amazon.com, Inc. and Its Affiliates
11.2020 - 10.2021
Fulfillment Associate I
Amazon.com, Inc. and Its Affiliates
06.2018 - 11.2020
General Warehouse Associate (Temp)
Integrity Staffing Solutions Inc.
11.2017 - 06.2018
Facilities Maintenance
Phoenix Job Corps
GED -
Valley View GED Program