Citlali Lopez
Phoenix
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
Phoenix
07.2025 - Current
- Assisted members with inquiries and concerns, ensuring a welcoming environment and fostering community engagement.
- Processed membership applications and renewals accurately, enhancing operational efficiency and maintaining member satisfaction.
- Conducted facility tours for prospective members, effectively communicating services and promoting membership benefits.
Retail Sales Associate
My Melrose
Phoenix
12.2024 - 05.2025
- Provided exceptional customer service by assisting shoppers with product selections and resolving inquiries effectively.
- Maintained inventory accuracy through regular stock checks, ensuring shelves were replenished with new merchandise.
- Operated point-of-sale systems efficiently, processing transactions quickly while maintaining a balanced cash drawer.
Customer Service Cashier
Dollar Tree Stores
Phoenix
01.2024 - 10.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and minimizing discrepancies during daily operations.
- Assisted customers with product inquiries, enhancing their shopping experience and fostering repeat business through effective communication.
- Maintained cleanliness and organization throughout the store, contributing to a welcoming environment that encouraged customer engagement.
Skills
- Membership processing
- Customer engagement
- Inquiry resolution
- Facility tours
- Sales transactions
- Stock replenishment
- POS operation
- Communication skills
- Team collaboration
- Problem resolution
- Member satisfaction
- Relationship building
- Cleanliness standards
- Time management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Member Service Representative
Planet Fitness
07.2025 - Current
Retail Sales Associate
My Melrose
12.2024 - 05.2025
Customer Service Cashier
Dollar Tree Stores
01.2024 - 10.2024