Citlalli Reyes Madriz
Surprise
Summary
With a proven track record at Nationwide Vision, I excel in customer service and insurance verification. Leveraging strong computer skills, I ensure precision in optical services. My proactive approach enhances client satisfaction and operational efficiency, consistently achieving high standards. Committed to excellence, I transform challenges into opportunities, driving success through innovative solutions and exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Optician
Nationwide Vision
08.2014 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Security Officer
State Farm Stadium
07.2012 - 02.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
Landscape Groundskeeper
Westbrook Village Golf Club
09.2009 - 08.2011
- Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, and blowers.
- Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
- Contributed to a clean environment by disposing of waste materials responsibly through recycling or composting methods when applicable.
- Completed seasonal tasks such as mulching flower beds or leaf removal ensuring landscapes looked well-kept yearround.
Education
Vally Vista High School
Surprise, AZ05-2012
Skills
- Customer service
- Retail sales
- Insurance verification
- Computer skills
Management skills
- Leadership and Communication
- Problem solving skills in a fast paced environment
- Working effectively with others to achieve common goals
- Manage daily operations including money handling such as transactions, refunds and deposits
- Meeting revenue goals and boosting sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
Nationwide Vision
08.2014 - Current
Security Officer
State Farm Stadium
07.2012 - 02.2013
Landscape Groundskeeper
Westbrook Village Golf Club
09.2009 - 08.2011
Vally Vista High School
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