Citlaly Martinez Olivas
Buckeye
Summary
Outgoing, kind, friendly, social, and compassionate. I enjoy everything I try new or different. Highly motivated with background in retail sales, service sells, food sales, communication and task skills through effective communication and understanding of customer needs. As a server, I excel at creating positive customer connections, ensuring their needs are met with attentive and personalized service. My commitment to customer satisfaction, combined with my ability to work efficiently under pressure and collaborate within a team, makes me a valuable asset. I am dedicated to maintaining high standards of service and contributing to a positive dining experience. Known for problem-solving abilities and creating positive environment experiences that increase loyalty. Improved layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Creative Sales associate known for high productivity and efficient task completion. Possess specialized skills in time management, customer engagement, and analytics interpretation. Thrive in communication, adaptability, and strategic thinking to advance company goals on work platforms. Excel in communication, teamwork, great service delivery and problem-solving to ensure fiscal responsibility and organizational success. Looking into Real Estate study and business practices. I am eager to begin my journey in the real estate industry, driven by a strong interest in property markets and investment opportunities. My goal is to develop a deep understanding of customer relationships, company culture and valuation , and client engagement and performance to excel and learn.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2026
2026
years of professional experience
Work History
Server
Bubbas 33
Midland
08.2025 - 12.2025
- Provided excellent customer service and maintained a positive dining atmosphere.
- Assisted in menu recommendations to enhance guest dining experiences.
- Processed orders accurately and efficiently using point-of-sale systems.
- Resolved guest complaints promptly to ensure satisfaction and retention.
- Managed cash handling and payment transactions with accuracy and security.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed food and beverage orders efficiently and accurately.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated effectively with customers regarding menu options and specials.
- Handled cash transactions and processed payments securely.
- Maintained knowledge of food safety regulations for safe service practices.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Jewlery consultant
Zales The Diamond Store
Midland
04.2025 - 12.2025
- Assisted customers in selecting jewelry pieces based on preferences and occasions.
- Provided detailed product knowledge about diamonds, gemstones, and metals.
- Managed inventory by organizing displays and restocking merchandise efficiently.
- Collaborated with team members to create promotional displays for special events.
- Conducted quality control checks on incoming items to ensure they met standards.
- Tracked customer feedback from social media sites or surveys.
- Worked closely with other departments such as accounting or purchasing.
Retail Sales Associate
Bling Glamour
Garden City
08.2023 - 05.2024
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Described merchandise and explained use, operation and care.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Ticketed, arranged and displayed merchandise to promote sales.
- Participated in team meetings and training sessions.
- Cleaned shelves, counters and tables to maintain organized store.
- Demonstrated product features to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Jewelry Sales Associate
Bling Glamour/Kendra Scott
Garden City
08.2021 - 05.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Tracked inventory levels to ensure adequate stock was available at all times.
- Organized promotional events to attract new customers and boost sales.
- Bagged or packaged purchases and wrapped gifts.
- Engaged in suggestive selling techniques to increase sales volume.
- Greeted customers and provided excellent customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Provided accurate information about warranties, pricing, policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained inventory levels and organized merchandise displays.
Head Hostess
Rooftop on Miller
Buckeye
Education
High School -
Legacy Senior Highschool
Midland, TexasHigh School -
Holcomb High School
Holcomb, KansasSkills
- FLUENT IN SPANISH
- Department reset
- Backroom organization
- Stocking and receiving
- Complaint management
- Money handling
- Teamwork
- Sales goals attainment
- Customer engagement
- Data entry
- Writing reports
- Suggestive selling
- Customer assistance
- Teamwork and collaboration
- Store opening and closing
- Budget planning
- Fundraising strategies
- Cost control
- Accounting management
- Social skills
- Branding support
- Audience analysis
- Business development
- Positive attitude
- Attention to detail
- Visual design
- Community engagement
- Verbal and written communication
- Time management
- Product demonstration
- Discount application
- Visual display arrangement
- Friendly and outgoing
- Interpersonal and written communication
- Returns and exchanges
- Product knowledge
- Sales
- Social media strategy
- Brand promotion
- Online marketing and advertising
- Conversion strategy
- Advertising
- Marketing analytics
- Online marketing strategies
- Content delivery
- Goal planning
- Photography and videography
- Digital media
- Effective communication
- Attendance tracking
- Mail management
- Policy enforcement
- Student recordkeeping
- Calendar management
- Strong organization
- Statistical reporting
- Program files maintenance
- Event planning
- Recordkeeping and bookkeeping
- Social media management
- Schedule maintenance
- Order placement
- Travel planning
- Appointment scheduling
- Meeting participation
- Transcribe letters
- Fast learner
- Initiative-taking
- Meeting arrangements
- Customer service
References
- Sheali Brown, General Manager, Bling Glamour, +1 (970) 632-4920
- Nancy Cerritos, Assistant Manager, Bling Glamour, +1 (620) 253-8428
- Sucy Olivas, HALO Club Sponsor, Holcomb High School, +1 (620) 287-9180
- Katie Gutierrez, Manager, Zales, +1 (575) 942-3835
- Tori Nesbitt, Manager, Bubbas 33, (432) 212-4821
Timeline
Server
Bubbas 33
08.2025 - 12.2025
Jewlery consultant
Zales The Diamond Store
04.2025 - 12.2025
Retail Sales Associate
Bling Glamour
08.2023 - 05.2024
Jewelry Sales Associate
Bling Glamour/Kendra Scott
08.2021 - 05.2024
Head Hostess
Rooftop on Miller
High School -
Legacy Senior Highschool
High School -
Holcomb High School