Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CITLALY MEZA-MENDOZA

Phoenix

Summary

Bilingual customer service professional with experience at the Arizona Interscholastic Association and QuikTrip. Skilled in fast-paced environments, cash handling, and customer support. Assisted with ticket sales, trained new clerks, and stepped up during staffing shortages. Proficient in data entry, record-keeping, and using software tools. Quick learner with strong work ethic, ready to bring reliability and problem-solving skills to a Customer Service Representative role.

Overview

2
2
years of professional experience

Work History

Part Time Clerk

QuikTrip
04.2024 - Current
  • Assisted in training and mentoring new clerks, sharing best practices for efficient record-keeping and maintaining a high level of accuracy.
  • Proficient in using software tools to handle all responsibilities of the time clerk role efficiently.
  • Fast learner with a strong work ethic; regularly stepped in to support the team during staffing shortages.
  • Performed diverse duties such as food preparation, operating the register, restocking, monitoring cooler inventory, cleaning, and delivering excellent customer service in a fast-paced environment.

Ticket Sales Representative

Arizona Interscholastic Association (AIA)
10.2023 - Current
  • Sold digital tickets to students, parents and faculty, enhancing customer satisfaction and reducing wait times.
  • In charge of distributing wristbands and ensuring all customers abided entrance rules.
  • Perform duties related returns/refunds, setting up funds to make change and depositing cash received with business office or sponsoring organizations.
  • Greeting customers and answered questions about events and show times, and operating cash registers for ticket sales.

Education

Associate of Arts - General Studies

Cochise College
Douglas, AZ
07-2025

High School Diploma - undefined

Maryvale High School
05.2023

Skills

  • Time management
  • Teamwork
  • Adaptability
  • Critical thinking
  • Sales
  • Customer Satisfaction
  • Cash Handling
  • Empathetic
  • Bilingual- Spanish Speaking
  • Confidentiality

Languages

English
Spanish

Timeline

Part Time Clerk

QuikTrip
04.2024 - Current

Ticket Sales Representative

Arizona Interscholastic Association (AIA)
10.2023 - Current

High School Diploma - undefined

Maryvale High School

Associate of Arts - General Studies

Cochise College

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CITLALY MEZA-MENDOZA