Claire Bradley
Peoria,AZ
Summary
Customer-focused hospitality professional with strong expertise in delivering exceptional service in fast-paced environments. Skilled in managing multiple tasks and addressing inquiries to enhance customer satisfaction. Maintains an organized workspace to support operational efficiency, demonstrating reliability and effective communication.
Overview
17
17
years of professional experience
Work History
Server
Virtu Honest Craft
Scottsdale, AZ
01.2026 - Current
- Facilitated outstanding customer experiences to enhance satisfaction in a fast-paced dining setting.
- Handled multiple tables effectively, ensuring prompt service and a friendly environment for guests.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
Lead Server / Bartender
The Coalman
Newcastle, WA
03.2024 - 01.2026
- Oversaw server operations to maintain high standards of service quality and ensure customer satisfaction.
- Conducted in-depth training for new team members on menu offerings and service protocols, resulting in increased overall team efficiency.
- Handled customer complaints with professionalism to maintain and enhance customer satisfaction.
- Assessed front-of-house stock regularly to pinpoint shortages and facilitate prompt replenishment, ensuring uninterrupted service.
Private Event Lead/ Bartender
Spinasse
Seattle, WA
03.2020 - 03.2024
- Oversaw logistical planning and execution for various private events to enhance client experience and satisfaction.
- Orchestrated event timelines and cultivated vendor relationships to optimize operational efficiency.
- Designed and implemented menus to enhance customer satisfaction and meet evolving dietary demands.
- Developed menus aligning with customer preferences and dietary trends.
- Developed and delivered informative presentations to enhance knowledge of wine regions, varietals, and tasting techniques.
- Curated educational materials and resources, fostering ongoing staff learning and skill development.
Floor Manager
Local 360
Seattle, WA
03.2018 - 03.2020
- Delivered exceptional customer service in a fast-paced environment.
- Trained and mentored staff to enhance service delivery and maintain high customer satisfaction.
- Delivered exceptional customer service in a fast-paced environment.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
Hairstylist
Lisa Power Salon
Seattle, WA
05.2017 - 03.2018
- Delivered personalized haircuts and styling services to diverse clientele, enhancing customer satisfaction.
- Utilized advanced color application techniques, ensuring vibrant results while minimizing damage to hair.
- Developed and implemented customized treatment plans for clients, addressing unique hair concerns effectively.
- Maintained up-to-date knowledge of hair trends and techniques through ongoing education and training.
Server
Orfeo
Seattle, WA
09.2016 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Fado Irish Pub
Seattle, WA
09.2014 - 10.2016
- Thrived in high-pressure, fast-paced environments to deliver optimal results.
- Drove sales growth through confident recommendations of daily specials and effective upselling of menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Server
Applebee’s
Shreveport, LA
01.2010 - 01.2014
- Welcomed guests with professionalism and enthusiasm, ensuring positive first impressions.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Certified Sommrlier -
Court of Master Sommeliers
WSET Level 2 -
Napa Valley Wine Academy
Cosmetology -
Ogle School of Hair, Skin, And Nails
TXSkills
- Certified Sommelier
- Exceptional customer service
- Guest engagement
- Cash handling
- Inventory management
- Event planning
- Menu knowledge
- Strong work ethic
Timeline
Server
Virtu Honest Craft
01.2026 - Current
Lead Server / Bartender
The Coalman
03.2024 - 01.2026
Private Event Lead/ Bartender
Spinasse
03.2020 - 03.2024
Floor Manager
Local 360
03.2018 - 03.2020
Hairstylist
Lisa Power Salon
05.2017 - 03.2018
Server
Orfeo
09.2016 - 05.2017
Server
Fado Irish Pub
09.2014 - 10.2016
Server
Applebee’s
01.2010 - 01.2014
Certified Sommrlier -
Court of Master Sommeliers
WSET Level 2 -
Napa Valley Wine Academy
Cosmetology -
Ogle School of Hair, Skin, And Nails