Clara Alley
Casa Grande
Summary
Dedicated and empathetic professional with over 15 years of customer service experience, including expertise in customer support, investigations, and community safety. Committed to maximizing satisfaction and retention through proactive, personalized service. Known for calmly handling high-pressure escalations, resolving complex issues with attention to detail, and enforcing policies fairly. I have familiarity working with large, diverse customer support, operations, and sales organizations.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel Old Country Store
Casa Grande
12.2012 - Current
- Helped customers complete purchases and locate items.
- Supported team members during busy shifts to optimize workflow efficiency.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided exceptional customer service in a fast-paced environment.
- Took and processed orders accurately using point-of-sale systems.
Finance Manager
Sunnyside Motors
Casa Grande
09.2021 - 09.2024
- Prepared financial documents such as budgets, forecasts and reports.
- Analyzed financial reports to identify trends and insights.
- Data competency, including the ability to answer inquiries from internal partners.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Internet Sales Specialist
Ford Jones
Casa Grande
03.2021 - 08.2021
- Corresponded with online customers to address questions and set appointments within a timely manner.
- Performing analysis to make informed decisions
- Supporting business partners over the phone and emails, while referencing internal policies to reach desired outcomes.
- Handling information and investigations of sensitive nature
- Proficiency in identifying trends and product/operational countermeasures
- Experience with adjudications, case work and government documents
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZSkills
- Bilingual English and Spanish
- Conflict resolution
- Financial data analysis
- Time management
- Self-motivated
- Excellent customer service
- Team collaboration
- Effective communication
Languages
- Spanish
- English, Full Professional
- Spanish, Full Professional
Timeline
Finance Manager
Sunnyside Motors
09.2021 - 09.2024
Internet Sales Specialist
Ford Jones
03.2021 - 08.2021
Retail Sales Associate
Cracker Barrel Old Country Store
12.2012 - Current
High School Diploma -
Casa Grande Union High School