Clara Delgado

· Ensure full compliance with the City’s Administrative Regulation 3.25 and Arizona Revised Statutes Title 34 governing public procurement processes.

· Develop detailed scopes of work and technical specifications for a wide range of professional service contracts, including high-value, complex, and multi-year agreements.

· Lead and manage procurement solicitations such as Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Invitations for Bids (IFBs), ensuring alignment with City, state, and federal procurement laws and policies.

· Oversee contract administration functions, including monitoring contract terms, processing renewals, negotiating pricing adjustments, and ensuring full contractor compliance.

· Serve as a primary liaison between City departments, legal counsel, vendors, consultants, and end-users throughout the procurement lifecycle.

· Conduct thorough reviews of contractor performance and service delivery to ensure adherence to contractual obligations and service level agreements.

· Track and report on contract expenditures for both single-year and multi-year contracts, preparing detailed financial summaries and performance reports.

· Draft, review, and coordinate contract language in collaboration with internal departments and legal teams to ensure risk mitigation and enforceability.

· Interpret contract provisions for stakeholders, explaining compliance requirements, penalty clauses, and dispute resolution terms.

· Resolve contractual discrepancies and prepare supporting documentation for internal and external audits.

· Manage contract renewals, extensions, and modifications, ensuring continuity of services and compliance with procurement timelines.

· Manage contract renewals, extensions, and modifications, ensuring continuity of services and compliance with procurement timelines.

• Booked and coordinated high-value, revenue-generating freight shipments for Department of Defense (DoD) and commercial customers, ensuring compliance with transportation security and contractual requirements.
• Delivered exceptional customer service to both new and long-term clients by managing inquiries, providing rate quotes, scheduling shipments, and resolving service-related issues with professionalism and urgency.
• Cultivated and maintained strong customer relationships to support repeat business, contract renewals, and long-term service partnerships.
• Exercised sound judgment when booking freight, analyzing rate-per-mile metrics, equipment availability, and profitability in collaboration with planners and unit leaders.
• Oversaw the full shipment lifecycle—from order entry to cash receipt—ensuring timely, accurate execution and alignment with performance standards and billing accuracy.
• Managed Military ATR (Automatic Transportation Requests) loads when assigned, scheduling appointments and maintaining strict adherence to DoD transportation protocols.
• Secured and verified shipment information for accurate system entry, ensuring detailed load data for dispatch, tracking, and audit purposes.
• Coordinated pickup and delivery with internal planning and dispatch teams, proactively monitoring work orders to ensure timely execution and service delivery.
• Handled inbound and outbound calls, including customer updates on estimated times of arrival (ETA), shipment status, and service changes.
• Supported daily freight planning by analyzing load availability, matching with operational capacity, and facilitating optimal load placement with strategic discretion.

• Planned, coordinated, and promoted a wide range of recreational programs, special events, and community activities for diverse populations, including youth, adults, seniors, and individuals with adaptive needs.
• Provided leadership in daily operations of recreation sites, including program setup, equipment coordination, activity facilitation, scheduling, and on-site supervision.
• Supported city-wide programs such as youth and adult sports leagues, senior services, PhxTeens, and adaptive recreation initiatives.
• Developed and distributed promotional materials, including flyers, email communications, and digital content for websites and social media platforms; contributed to departmental brochures, newsletters, and press releases.
• Processed program registrations, served as cashier for fee-based activities, and utilized ActiveNet software for program promotion and participant tracking.

· Ensured participant safety by enforcing facility guidelines, supervising program environments, and preparing accurate incident and accident reports.

· Provided oversight and guidance to part-time Recreation Aides and volunteer staff, serving as a lead in organizing assignments and monitoring performance.

· Played a key role in planning, scheduling, and executing district and city-wide sports leagues and seasonal events, ensuring successful implementation and high community participation.

· Delivered exceptional customer service to program participants, families, and community members, responding to inquiries and resolving issues in a professional manner.

• Led procurement strategy and execution for multi-entity operations, managing high-impact sourcing initiatives across key commodities including fuel, tires, lubricants, maintenance services, and transportation-related goods.
• Administered and negotiated complex Requests for Proposals (RFPs) and Requests for Quotes (RFQs), ensuring competitive pricing, compliance, and alignment with operational and regulatory requirements.
• Collaborated with the Director and Vice President of Purchasing, along with C-suite executives, to drive corporate cost-saving initiatives and achieve measurable reductions in total spend.
• Utilized Lean Six Sigma methodologies to identify inefficiencies and implement process improvements in fuel procurement, preventative maintenance programs, and supply chain operations.
• Conducted market research, vendor analysis, and inter-agency benchmarking to prepare detailed procurement reports, justification memos, and award recommendations for internal stakeholders.
• Developed and managed corporate-wide fuel savings program, standardizing contracts and pricing models across all operating companies to maximize cost efficiency.
• Maintained and evaluated supplier contracts, performing cost-benefit analysis and price adjustment reviews while tracking vendor performance and contract compliance.
• Ensured continuous supply chain reliability through strategic forecasting, inventory planning, and supplier risk mitigation across regional and national networks.
• Supported company-wide procurement operations through coordination of solicitations for goods, services, and construction; reviewed and approved purchase requisitions and purchase orders.
• Created and maintained standardized contract templates and solicitation forms; responded to inquiries regarding award criteria, vendor selection, and contract renewals.
• Provided detailed spend analysis and budget forecasting reports to the Vice President of Procurement, enabling data-driven decision-making across departments.
• Oversaw vendor communications and served as liaison for internal departments regarding procurement timelines, vendor performance, and contract terms.

• Led corporate procurement strategy for fuel operations across 36 bulk fuel sites nationwide, overseeing contracts, pricing, and vendor negotiations with major fuel suppliers.
• Directed procurement planning and daily operations for NYMEX-monitored fuel markets, coordinating load shifts and same-day deliveries to maintain optimal site inventory levels.
• Issued RFQs, analyzed supplier bids, awarded contracts, and ensured compliance with all applicable company policies, regulations, and legal requirements.
• Developed and implemented a corporate-wide fuel savings program, generating significant cost reductions through daily spot buys and strategic purchasing.
• Managed fuel contracts and renewals for both bulk and retail (Love’s, Pilot, TA) fueling locations; maintained fuel additive programs for all company sites.
• Produced and submitted monthly and quarterly fuel spend reports to Accounts Payable and Finance departments, supporting budget forecasting and executive decision-making.
• Provided executive reporting to C-suite stakeholders, including CFO, COO, and CEO, with financial insights on fuel spend, savings, and contract performance.
• Oversaw corporate fuel card programs (PCard, Comdata, EFS), supported terminal staff and drivers, and ensured accurate reporting and compliance.
• Supervised cross-functional procurement tasks in absence of team members, including invoice payments, pricing updates, and emergency orders.

• Managed daily operations for a fleet of 250–300 drivers, ensuring on-time performance, safety compliance, and customer satisfaction.
• Monitored driver availability, productivity, and performance, implementing disciplinary actions as needed and improving driver engagement and retention.
• Acted as the primary liaison between drivers, internal departments, and Driver Development Coordinators (DDC) to resolve scheduling, maintenance, and compliance issues.
• Conducted AM/PM equipment checks and coordinated with maintenance for prompt repairs.
• Tracked driver performance metrics, including RA scores, and intervened proactively to reduce risk and improve service levels (maintaining 98%+ on-time delivery).

• Prepared and submitted quarterly warranty accruals to Finance; analyzed and reported on claims performance to internal leadership and auditors.
• Created and managed custom reporting systems to consolidate warranty and component failure data, ensuring compliance with Sarbanes-Oxley and ISO9002 standards.
• Identified non-traditional recovery opportunities, generating over $100K in additional annual revenue through claim analysis and vendor negotiations.
• Tracked and trended component failures by region and facility, ensuring timely notification to stakeholders and increasing claim compliance.
• Conducted Kaizen audits at facilities including Nuevo Laredo, Mexico, to assess quality and warranty compliance.
• Filed complex claims (OEM, parts, tires, labor) and negotiated vendor guideline changes and settlements.
• Served as acting manager when needed, overseeing reporting, recoveries, and vendor communications.
• Conducted background investigations for new hires; authorized and tracked transitions from student to solo drivers.
• Developed reporting systems to monitor driver training progress and departmental performance.
• Supported driver success through coaching, documentation, and administrative coordination with training teams.