Clara Espinoza
Tucson
Summary
Dynamic sales associate with a vibrant personality and excellent people skills, consistently achieving monthly sales targets at Dillards Department Store. Proven problem-solver adept at enhancing customer satisfaction and team productivity, while efficiently managing cash transactions and inventory records. Recognized for fostering collaboration and maintaining composure in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dillards Department Store
05.2019 - Current
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Call Center Representative
Concentrix
01.2019 - 04.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
GED -
Rio Rico High School
Tucson, AZ05-2018
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Vibrant personality
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dillards Department Store
05.2019 - Current
Call Center Representative
Concentrix
01.2019 - 04.2019
GED -
Rio Rico High School
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