Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Clara Tintori

Casa Grande

Summary

Dynamic professional with a proven track record at Sentry Pawn, excelling in customer service and problem-solving. Enhanced store performance through strategic merchandising and effective employee training. Skilled in transaction processing and inventory control, consistently improving customer satisfaction and loyalty. Recognized for maintaining professionalism in high-stress situations while resolving conflicts.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Sentry Pawn
08.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Customer Service Representative

CashWay Insurance
04.2021 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Bachilleres
Mexico

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Store opening and closing
  • Employee scheduling
  • Transaction processing
  • Incident reports
  • Billing

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Assistant Store Manager

Sentry Pawn
08.2023 - Current

Customer Service Representative

CashWay Insurance
04.2021 - 08.2023

Bachilleres

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Clara Tintori