Clarysabel Ortiz
Phoenix
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
10.2023 - 02.2024
In Home Caregiving
Safe and Sound Home Care
09.2023 - 10.2023
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Documented daily observations including changes in behavior or health conditions
Retail Sales Associate
Optimum (U.S.)
11.2022 - 09.2023
- Handling equipment, exchanging and upgrading service
- Recomending certain merchandise to customers based on their preferences and needs
- Completed organized tasks in sales area
- Greeted customers upon arrival in a professional welcoming way
- Maintaining knowledge of promotions, policies to ensure the best service
Customer Service Representative
Transperfect Connect
03.2021 - 03.2022
- De-escalated problematic customer concerns while maintaining a calm and friendly demeanor
- Asked probing questions to determine what the issue was and to input information into my notes
- Escalated customers concerns issues to supervisors for immediate assistance
- Demonstrated excellent communication skills in resolving customers concerns
Customer Service Representative
CONVERGENT OUT SOURCING
03.2020 - 10.2020
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments or establishing payment plans to bring account to good standing
- Informed customers about billing procedures and processed payments and accurately put information into my notes and company's system
- Consulted with customers to resolve service and billing issues
- Answered incoming calls and emails providing my best customer support and service transactions
Education
High school -
Edoptions Prepatory Academy
Phoenix, AZ06.2020
Skills
- Medical office experience
- Manufacturing
- Typing
- Pricing
- Computer Networking
- Sourcing
- Recruiting
- Bilingual
- Negotiation
- Account Management
- Organizational skills
- SAP
- Sales
- Purchasing
- Merchandising
- Copywriting
- Food Handling
- Customer service
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Paperwork processing
- Documentation
- Microsoft Office Suite
- Filing
- Customer education
- Product sales
- Sales expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus Call Center
10.2023 - 02.2024
In Home Caregiving
Safe and Sound Home Care
09.2023 - 10.2023
Retail Sales Associate
Optimum (U.S.)
11.2022 - 09.2023
Customer Service Representative
Transperfect Connect
03.2021 - 03.2022
Customer Service Representative
CONVERGENT OUT SOURCING
03.2020 - 10.2020
High school -
Edoptions Prepatory Academy