Clarysabel Ortiz
Phoenix
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
10.2023 - 02.2024
In Home Caregiving
Safe and Sound Home Care
09.2023 - 10.2023
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Documented daily observations including changes in behavior or health conditions
Retail Sales Associate
Optimum (U.S.)
11.2022 - 09.2023
- Handling equipment, exchanging and upgrading service
- Recomending certain merchandise to customers based on their preferences and needs
- Completed organized tasks in sales area
- Greeted customers upon arrival in a professional welcoming way
- Maintaining knowledge of promotions, policies to ensure the best service
Customer Service Representative
Transperfect Connect
03.2021 - 03.2022
- De-escalated problematic customer concerns while maintaining a calm and friendly demeanor
- Asked probing questions to determine what the issue was and to input information into my notes
- Escalated customers concerns issues to supervisors for immediate assistance
- Demonstrated excellent communication skills in resolving customers concerns
Customer Service Representative
CONVERGENT OUT SOURCING
03.2020 - 10.2020
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments or establishing payment plans to bring account to good standing
- Informed customers about billing procedures and processed payments and accurately put information into my notes and company's system
- Consulted with customers to resolve service and billing issues
- Answered incoming calls and emails providing my best customer support and service transactions
Education
High school -
Edoptions Prepatory Academy
Phoenix, AZ06.2020
Skills
- Medical office experience
- Manufacturing
- Typing
- Pricing
- Computer Networking
- Sourcing
- Recruiting
- Bilingual
- Negotiation
- Account Management
- Organizational skills
- SAP
- Sales
- Purchasing
- Merchandising
- Copywriting
- Food Handling
- Customer service
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Paperwork processing
- Documentation
- Microsoft Office Suite
- Filing
- Customer education
- Product sales
- Sales expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus Call Center
10.2023 - 02.2024
In Home Caregiving
Safe and Sound Home Care
09.2023 - 10.2023
Retail Sales Associate
Optimum (U.S.)
11.2022 - 09.2023
Customer Service Representative
Transperfect Connect
03.2021 - 03.2022
Customer Service Representative
CONVERGENT OUT SOURCING
03.2020 - 10.2020
High school -
Edoptions Prepatory Academy
Similar Profiles
Nefertari StewartNefertari Stewart
coustomer service rep at Maximus Call Centercoustomer service rep at Maximus Call Center
Tina FeltnerTina Feltner
Customer Service Representative at Maximus Call CenterCustomer Service Representative at Maximus Call Center
Leigh CutrerLeigh Cutrer
Manager at Maximus Call Center (1-800-Medicare)Manager at Maximus Call Center (1-800-Medicare)
ShaRonda MaysShaRonda Mays
Supervisor- Call Center at Maximus Call CenterSupervisor- Call Center at Maximus Call Center
Isac LedezmaIsac Ledezma
Civil Technician at Teracom ServicesCivil Technician at Teracom Services