CLAUDIA MARTINEZ
Prescott Valley
Summary
Dynamic and detail-oriented receptionist with proven success at Dignity Health, excelling in patient relations and appointment scheduling. Bilingual in English and Spanish, I effectively enhance communication and service delivery. Recognized for exceptional organizational skills and a commitment to compliance, I thrive in fast-paced environments while maintaining professionalism and accuracy.
Overview
4
4
years of professional experience
Work History
Receptionist
Dignity Health
11.2021 - 12.2025
- Managed registration operations, ensuring smooth patient check-in and appointment scheduling.
- Assisted patients with inquiries and provided information regarding services and procedures.
- Maintained accurate medical records, ensuring compliance with HIPAA regulations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
Education
High School Diploma -
Williams High School
Williams, AZ05.2008
Skills
- Hospital Experience
- English/Spanish Fluently
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Office management
- Bookkeeping
- Document control
- Mail distribution
- Record preparation
- Front desk operations
- Phone etiquette
- Positive and professional
- Multitasking and prioritization
- Recordkeeping and bookkeeping
- Call redirection
- Reception desk management
- Customer service
- Attention to detail
- Problem-solving
- Call answering and routing
- Punctual and reliable
- Team collaboration
- Courteous and professional
- Computer proficiency
- Relationship building
- Visitor and customer relations
- Customer complaint resolution
- Records management
- Office supply management
- Love to learn new tasks
Timeline
Receptionist
Dignity Health
11.2021 - 12.2025
High School Diploma -
Williams High School