CLAUDIA QUINTANA-ANGUIS
Phoenix
Summary
With more than ten years experience in customer service I have good understanding of customer demand. I am highly motivated to put my skills to work. I believe having a positive attitude is the best way to handle everyday job duties. I am reliable, honest and have a strong work ethic. I will bring the best of me to any job with an upbeat and friendly personality.
Overview
10
10
years of professional experience
Work History
Fraud Claims Specialist
JPMorgan Chase
11.2022 - 11.2023
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Warehouse Associate
Amazon
10.2021 - 11.2022
- Trained new team members to follow company safety policies and properly report hazards
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Loaded trucks to fill orders for transport
- Utilized computers and RF scanners to meet departmental productivity and accuracy standards
- Packed, unpacked and marked stock items using identification tag, stamp, or electronic marking tool
- Followed company, state and OSHA safety rules, policies and regulations to promote safe working practices
- Prioritized and picked material to fill orders and stage product for loading
- Maintained safe and clean work environment by keeping shelves, pallet area and workstations neat
- Examined and inspected products and boxes to meet picking specifications and quality standards.
Customer Service Agent
GG&D Motor Vehicle Services
11.2015 - 08.2021
- Connected with prospective, new and established customers to assess and determine individual needs
- Answered 30+ inbound calls per day to offer diverse assistance and resolve customers' problems
- Provided solutions, recommendations and replacements with empathy and positive feedback
- De-escalated customer complaints using specialized communication techniques
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
- Responded to questions and followed up on customer interactions
- Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Utilized computer systems to research and record account information
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
Associate
Walmart
06.2013 - 11.2015
- Scheduled and assigned work assignments
- Complied with health and safety standards and regulatory requirements to safeguard staff and assets
- Zoned shelving, racks and bins to maintain professional appearance of food merchandise
- Packed orders for customers to minimize damage and offer ease of carrying
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Quickly connected with each customer to offer assistance and promote products.
Education
High School Diploma -
Career Success High School
Phoenix, AZ05.2006
Skills
- Exceptional communication skills
- Bilingual
- Excellent phone etiquette
- Multi line phone talent
- Good organizational skills
- Multitasking
- Creative problem solving
- Trustworthy
- Team player
- Quick learner
- Flexible
- Looking to advance in any position
- MS Windows
- MS Word
- Excel
- 32 WPM
Languages
Spanish
Native or Bilingual
Timeline
Fraud Claims Specialist
JPMorgan Chase
11.2022 - 11.2023
Warehouse Associate
Amazon
10.2021 - 11.2022
Customer Service Agent
GG&D Motor Vehicle Services
11.2015 - 08.2021
Associate
Walmart
06.2013 - 11.2015
High School Diploma -
Career Success High School
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