Claudia Rogowski
Casa Grande
Summary
Driven customer care professional with a strong commitment to continuous improvement and growth. Demonstrates a solid work ethic and quick learning ability in fast-paced environments. Proven track record of delivering excellent customer service and achieving high satisfaction rates.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
NextCare Urgent Care
Chandler
10.2024 - Current
- Optimized patient experience by greeting and assessing needs upon arrival at urgent care facility.
- Efficiently scheduled appointments while managing patient flow throughout busy days.
- Verified insurance coverage and presented patients with various healthcare options.
- Collaborated effectively with healthcare providers to streamline patient care processes.
- Handled transactions accurately, including cash, check, and credit card payments.
- Processed payments such as co-pays and deductibles to maintain financial accuracy.
- Supported patients in completing necessary paperwork, including insurance forms.
- Participated in training initiatives for new staff regarding operational procedures.
HSI for Adults With Special Needs
Creative Labor Services
01.2021 - Current
- Facilitated social inclusion for adults with special needs through targeted community engagement initiatives.
- Supported individuals with special needs to enhance independence and social skills.
- Facilitated skill development through social interactions and activities.
- Created a safe, inclusive environment that encouraged active community engagement.
- Transported individuals to appointments and activities for healthcare access.
Medical Assistant/Receptionist
Northshore University Health Systems
12.2019 - 01.2021
- Gathered patient medical history, vital signs, and complaints at intake.
- Facilitated patient check-in/check-out procedures and managed billing operations to enhance patient experience and streamline office workflow.
- Aided physicians during examinations by collecting and preparing essential data and specimens, contributing to informed medical decision-making.
- Administered treatments and injections following physician's orders.
- Executed laboratory tests including urinalysis and glucose levels, ensuring accurate results for diagnostic purposes.
- Performed electrocardiograms and additional diagnostics per patient presentation.
- Facilitated effective communication by promptly relaying phone messages to appropriate team members.
Patient Care Coordinator
Physicians Immediate Care
04.2018 - 12.2019
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Ensured patient satisfaction through attentive and personalized service.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Medical Receptionist
MRAD
10.2015 - 04.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reviewed patient insurance, demographic, and health history to ensure accuracy and compliance.
- Assisted patients in completing medical forms and documentation to facilitate smooth processing.
- Transcribed and communicated phone messages to relevant personnel for timely follow-up.
Education
Highschool Diploma -
Maine West
Des Plaines, ILSome Schooling -
Oakton Community College
Des Plaines, ILSkills
- Patient care and support for diverse populations; including those with special needs
- Medical office administration: scheduling, EMR/EHR management, insurance verification, and billing
- Patient advocacy
- Proactive problem-solving and dedication to enhance patient and team experience
- Multitasking in a fast paced environment
- Compliance adherence
- Organization and attention to detail
Languages
- Polish
- English
Timeline
Patient Service Specialist
NextCare Urgent Care
10.2024 - Current
HSI for Adults With Special Needs
Creative Labor Services
01.2021 - Current
Medical Assistant/Receptionist
Northshore University Health Systems
12.2019 - 01.2021
Patient Care Coordinator
Physicians Immediate Care
04.2018 - 12.2019
Medical Receptionist
MRAD
10.2015 - 04.2018
Highschool Diploma -
Maine West
Some Schooling -
Oakton Community College