Cyndal DeSpain
Phoenix
Summary
Compassionate, client‑focused professional with experience in retention, customer support, and career readiness coaching. Skilled in de‑escalating frustrated individuals, maintaining calm communication, and providing clear guidance in stressful situations. Background includes helping clients identify strengths and prepare for employment through resume development and personalized support. Strong communicator with proven abilities in documentation, active listening, and building rapport across diverse populations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Content Writer
Freelance
Remote
06.2013 - 12.2025
- Produced accurate, detailed written content under strict deadlines, demonstrating strong documentation and organization skills.
- Translated client needs into clear, meaningful written materials through active listening and thoughtful communication.
- Worked independently while maintaining strong communication and collaboration with clients.
Promotional Sales Representative
Quality Image Promotions
Mesa, AZ
03.2023 - 12.2024
- Built rapport quickly with diverse individuals by listening actively, validating concerns, and offering clear, helpful information.
- Adapted communication style to meet each person’s emotional needs, ensuring they felt heard and understood.
- Advocated for customer needs by clearly communicating product details, care instructions, and solutions tailored to individual concerns.
Resume Writer / Career Services Advisor
Talent.Inc
Remote
01.2019 - 01.2021
- Supported clients in identifying strengths, barriers, and goals through collaborative, strengths‑based conversations.
- Helped individuals navigate stressful job‑search periods by providing clear guidance, emotional support, and confidence‑building coaching.
- Delivered job‑readiness assistance including resume development, interview preparation, and career direction tailored to each client’s needs.
- Maintained accurate, confidential documentation while communicating complex information with empathy, clarity, and professionalism.
Retention Specialist
Dish Network
Phoenix, AZ
08.2017 - 01.2019
- De‑escalated distressed customers through calm communication, emotional validation, and effective solutions, fostering positive customer relationships.
- Assessed needs quickly and adapted communication strategies to meet each person’s emotional state and level of distress.
- Encouraged open dialogue by creating a safe, supportive environment during difficult conversations.
- Communicated complex information clearly and compassionately, ensuring individuals understood their options without feeling overwhelmed.
Education
Associate of Arts - English (Emphasis On Creative Writing)
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2011
Skills
- Resume Development
- Job‑Readiness Coaching
- Organization & Time Management
- Customer Retention
- Conflict Resolution
- Active Listening
Certification
Behavioral Health Paraprofessional (BHPP), Arizona
Peer Recovery Support Specialist (PRSS), Arizona
Timeline
Promotional Sales Representative
Quality Image Promotions
03.2023 - 12.2024
Resume Writer / Career Services Advisor
Talent.Inc
01.2019 - 01.2021
Retention Specialist
Dish Network
08.2017 - 01.2019
Content Writer
Freelance
06.2013 - 12.2025
Associate of Arts - English (Emphasis On Creative Writing)
Maricopa Community Colleges, Mesa Community College