Clemente Joseph Velazquez
Phoenix,AZ
Summary
Experienced professional with a proven track record in commercial driving, customer service, and roadway maintenance. Skilled in cultivating strong relationships, operating large commercial vehicles, and optimizing transportation and logistics efficiency. Demonstrates ability to deliver results in dynamic environments with a focus on safety and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
The Driver Provider
- Current
- Safely operates luxury and commercial vehicles for client transportation needs
- Maintains professional and courteous service while ensuring timely arrivals and departures
Bus Operator
Transdev (Valley Metro)
- Operated public transit buses safely and efficiently while adhering to route schedules
- Assisted passengers with transportation needs, ensuring accessibility and customer satisfaction
Lead Credit Card Collection Specialist
Discover Financial Services
Phoenix, Arizona
06.2022 - Current
- Increased client account resolution rate by 18% through personalized communication and customized debt repayment plans
- Reduced average call handling time by 15% by implementing time-saving communication strategies
Roadway Maintenance Worker
Dennis Parking Lot Maintenance
- Applied precise roadway and parking lot markings, ensuring compliance with industry standards
- Operated heavy machinery for roadway maintenance, including street sweepers and dump trucks
Letter Carrier
United States Postal Service
- Developed and optimized daily mail delivery routes for maximum efficiency
- Achieved a 99% accuracy rate in mail delivery even under challenging weather conditions
Program Assistant
Phoenix Rescue Mission
Phoenix, AZ
09.2014 - 10.2015
- Managed 10 incoming phone lines simultaneously in a high-pressure environment
- Welcomed and provided exceptional service to volunteers, clients, and touring guests
Correctional Sergeant
Arizona Department of Corrections
Assistant Manager
Walgreens
Education
Associate of Applied Science (A.A.S.) - Automotive
Glendale Community College
Glendale, AZ05.2014
High School Diploma -
Lake View High School
Chicago, IL06.1994
Skills
- Communication: Active listening, written and verbal communication, persuasive skills
- Roadway marking and vehicle operation skills
- Technical Skills: CRM systems, call center software, data entry, email communication
- Interpersonal Skills: Teamwork, collaboration, building rapport, cultural sensitivity
- Commercial Driving: Class B CDL with Passenger, Air Brake Obtained a Tanker Endorsement in the past ; experienced with dump trucks, street sweepers, and transit buses
Certification
- Class B Commercial Driver’s License (CDL) with Passenger, Air Brake, and Tanker Endorsements
- Proficient in Microsoft Office Suite and various CRM systems
- Experienced in operating dump trucks, street sweepers, and transit buses
Timeline
Lead Credit Card Collection Specialist
Discover Financial Services
06.2022 - Current
Program Assistant
Phoenix Rescue Mission
09.2014 - 10.2015
Driver
The Driver Provider
- Current
Bus Operator
Transdev (Valley Metro)
Roadway Maintenance Worker
Dennis Parking Lot Maintenance
Letter Carrier
United States Postal Service
Correctional Sergeant
Arizona Department of Corrections
Assistant Manager
Walgreens
Associate of Applied Science (A.A.S.) - Automotive
Glendale Community College
High School Diploma -
Lake View High School
Similar Profiles
David LevyDavid Levy
Lead Reservationist at The Driver ProviderLead Reservationist at The Driver Provider
William SnyderWilliam Snyder
Professional Chauffeur at The Driver ProviderProfessional Chauffeur at The Driver Provider
Shauryendra SinghShauryendra Singh
Delivery Driver at Uber Driver/ Taxi DriverDelivery Driver at Uber Driver/ Taxi Driver