Clifford Bourget
Phoenix
Summary
An effective independent contributor and dependable team player with strong particular strengths in the following- Business Operations, Writing and Editing, Public Speaking, Team Management and advanced in Microsoft Office Word, Excel, Power Point, OutLook and 10 Key. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Ground Handling Agent
Southwest Airlines
10.2022 - Current
- Assisted in loading and unloading baggage, ensuring proper handling and security measures.
- Collaborated with team members to streamline ground operations for timely aircraft turnaround.
- Learned safety protocols and procedures to maintain compliance during ground handling activities.
- Operated ground support equipment, gaining proficiency in equipment usage and maintenance checks.
- Participated in training sessions to enhance knowledge of airport operations and emergency protocols.
Duty Supervisor
Frontier Airlines
02.2017 - 03.2022
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained and mentored junior staff to enhance team performance and operational efficiency.
- Coordinated workflow among departments to optimize productivity and resource allocation.
- Implemented process improvements reducing downtime and enhancing service delivery.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
Education
No Degree - Construction Project Management
Atlanta Technical College
Atlanta, GAHigh School Diploma -
Tri-Cities
East Point, Ga05-2008
Skills
- Strong teamwork
- Customer service focus
- Safety awareness
- Passenger assistance
- Emergency response readiness
- Customer service
- Problem-solving
- Dependable and responsible
Timeline
Ground Handling Agent
Southwest Airlines
10.2022 - Current
Duty Supervisor
Frontier Airlines
02.2017 - 03.2022
No Degree - Construction Project Management
Atlanta Technical College
High School Diploma -
Tri-Cities