Summary
Overview
Work History
Education
Skills
Timeline
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Clifford Bourget

Phoenix

Summary

An effective independent contributor and dependable team player with strong particular strengths in the following- Business Operations, Writing and Editing, Public Speaking, Team Management and advanced in Microsoft Office Word, Excel, Power Point, OutLook and 10 Key. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Ground Handling Agent

Southwest Airlines
10.2022 - Current
  • Assisted in loading and unloading baggage, ensuring proper handling and security measures.
  • Collaborated with team members to streamline ground operations for timely aircraft turnaround.
  • Learned safety protocols and procedures to maintain compliance during ground handling activities.
  • Operated ground support equipment, gaining proficiency in equipment usage and maintenance checks.
  • Participated in training sessions to enhance knowledge of airport operations and emergency protocols.

Duty Supervisor

Frontier Airlines
02.2017 - 03.2022
  • Supervised daily operations ensuring compliance with safety and quality standards.
  • Trained and mentored junior staff to enhance team performance and operational efficiency.
  • Coordinated workflow among departments to optimize productivity and resource allocation.
  • Implemented process improvements reducing downtime and enhancing service delivery.
  • Resolved customer issues promptly, enhancing overall satisfaction and loyalty.

Education

No Degree - Construction Project Management

Atlanta Technical College
Atlanta, GA

High School Diploma -

Tri-Cities
East Point, Ga
05-2008

Skills

  • Strong teamwork
  • Customer service focus
  • Safety awareness
  • Passenger assistance
  • Emergency response readiness
  • Customer service
  • Problem-solving
  • Dependable and responsible

Timeline

Ground Handling Agent

Southwest Airlines
10.2022 - Current

Duty Supervisor

Frontier Airlines
02.2017 - 03.2022

No Degree - Construction Project Management

Atlanta Technical College

High School Diploma -

Tri-Cities
Clifford Bourget