CLIFFORD L WASHINGTON

• Proofread all documentation to ensure compliance with dealership and state policies.

• Advise buyers regarding the difference between Manufacturer cover and extended warranty plans to enhances coverage.

• Helped build strong relationships between the Dealer and Financial institutions.

• Hired, trained a team of 10 to preform at the highest level to receive the best results in sales.

• Welcomed clients to the dealership, developed a relationships and performed fact finding to ascertain needs of customers.

.•Demoed vehicles and performed test drives.

• Advised and negotiated finances options.

• Responsible for managing 20 + employees
• Assisted with interviews, hiring, and work schedule of lot attendants and detailers
• Assessed all new and used vehicles for cosmetic repairs
• Created repair orders using ADP ware and Reynolds Certified Interface Program
• Corresponded with techs as well developed respectable relationship with outside venders
• Consistently met reconditioning needs of all vehicles while staying under budget
• 6 months experience as a service advisor
• 4 months of booking and overlooking service advisor repair orders.

• Managed all operations done inside of plant
• Communicated with customers on services in and outside of plant for quality control
• Trained new hires on rug, upholstery and leather cleaning
• Responded to on – call emergency situations including: water, fire and mold damage.

• Proofread all documentation to make sure they are in compliance with dealership and state policies.

• Explain the difference between Manufacturer cover and extended warranty plans to make sure they had proper coverage.

• Helped build strong relationships between the Dealership and Financial institutions.

• Hired, trained a team of 10 to preform the job at the highest level to receive the best results in sales.

• Welcome clients to the dealership, develop a relationship to find their needs and wants

.•Demo vehicle talk about the features and benefits, test drive.

• Negotiate finance options.