Caleb Moon
Goodyear
Summary
I have several years of experience in customer service, working in team-oriented environments where collaboration and reliability are key. I’m hardworking, take initiative when needed, and stay focused on delivering consistent, quality service. I’m especially strong at building positive client relationships, creating welcoming experiences that encourage trust and long-term loyalty.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Deep Clean Detailers
McHenry
04.2022 - 11.2025
- Scheduled appointments and maintained customer communication.
- Trained new employees on detailed cleaning techniques and safety procedures.
- Ensured compliance with health and safety regulations.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Built long-term customer relationships.
- Oversaw hiring process for new employees
- Created marketing strategies
- Formed partnerships with local businesses to broaden market reach and expand services.
Dock/ Rental Staff Manager
Aquatic Center inc.
Mchenry
04.2018 - 09.2025
- Managed daily operations of aquatic programs and facility maintenance.
- Ensured compliance with health regulations and safety standards in all operations.
- Oversaw inventory management for aquatic supplies and equipment procurement.
- Trained and supervised staff on safety protocols and customer service standards.
- Handled and organized Invoicing and paperwork
- application of software such as Excel and QuickBooks
Ski Technician/Rental Associate
Wisp Resort
Mchenry
11.2020 - 04.2024
- Performed thorough inspections of skis and snowboards for damage and wear.
- Repaired and tuned equipment to maintain performance.
- Assisted customers in selecting appropriate ski gear based on skill level and preferences.
- Demonstrated effective communication skills while resolving customer concerns.
- Demonstrated knowledge by explaining various types of ski and snowboard technology available at the shop.
- Tuned skis using stone grinding machines, belt sanders, and hand tools such as files and scrapers.
- Worked closely with sales staff to ensure a positive customer experience from start to finish.
- Communicated effectively with supervisor about daily tasks completed and any additional needs for the shop.
Server/Lead Barback
Firewater Kitchen and Bar
Mchenry
06.2022 - 10.2022
- Managed cash handling and processed payments.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Teamwork and collaboration
Education
High School Diploma -
Northern Garrett Highschool
Accident, MD06-2022
Skills
- Inventory management
- Order picking and processing
- Appointment scheduling
- Equipment maintenance
- Customer service
- Client management
- Staff training
- Personnel management
- Problem solving
- Time management
- Computer Skills
- Flexible schedule availability
- Strong work ethic
- Communication skills
Timeline
Server/Lead Barback
Firewater Kitchen and Bar
06.2022 - 10.2022
Owner/Operator
Deep Clean Detailers
04.2022 - 11.2025
Ski Technician/Rental Associate
Wisp Resort
11.2020 - 04.2024
Dock/ Rental Staff Manager
Aquatic Center inc.
04.2018 - 09.2025
High School Diploma -
Northern Garrett Highschool