Cody Alan Blake
San Tan Valley
Summary
Customer service and operations professional with over seven years in financial services and hospitality. Recognized for fostering strong member relationships and delivering solutions-focused support while enhancing operational efficiency and service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Member Service Representative
Desert Financial Credit Union
01.2024 - Current
- Managed complex member transactions and account servicing with a high degree of accuracy
- Guided members through consumer loan process, ensuring smooth transition from application to funding
- Enhanced branch workflow, promoting efficiency and consistency in service delivery
- Mentored team members, providing support in escalations and coaching to foster skill development
- Maintained strong knowledge of banking products, compliance, and service standards
- Built long-term member relationships through consistent, high-quality service
Experience Specialist
Desert Financial Credit Union
10.2023 - 01.2024
- Assessed financial needs and aligned members with tailored solutions to meet their goals
- Performed financial profiling to deepen member relationships and foster trust
- Focused on creating a smooth, positive member experience
- Met sales and service expectations while maintaining compliance standards
- Focused on creating a smooth, positive member experience
Service Manager / Operations Manager
Serrano’s Mexican Food Restaurants
01.2016 - 10.2023
- Led operational initiatives that increased customer satisfaction
- Trained and coached front-of-house staff to enhance service quality
- Managed scheduling and labor planning to optimize workflow efficiency
- Managed daily operations for a high-volume restaurant location
- Coordinated inventory across multiple locations
- Maintained safety, compliance, and service standards
Education
Business Administration & Accounting -
Central Arizona College
01-2022
High School Diploma -
Poston Butte High School
Skills
- Account Management
- Member Relations
- Membership Engagement
- Customer Service
- Service Optimization
- Training & Coaching
- Process Improvement
- Problem-Solving
- Conflict Resolution
- Team Collaboration
- Resource Management
- Communication
Certification
- NMLS Certified
- Notary Public – State of Arizona
Timeline
Senior Member Service Representative
Desert Financial Credit Union
01.2024 - Current
Experience Specialist
Desert Financial Credit Union
10.2023 - 01.2024
Service Manager / Operations Manager
Serrano’s Mexican Food Restaurants
01.2016 - 10.2023
Business Administration & Accounting -
Central Arizona College
High School Diploma -
Poston Butte High School