Cody Horton
Dewey
Summary
Detail-oriented professional with extensive coordination and team collaboration experience. Proven conflict resolution and customer service skills have led to improved client interactions and streamlined operations. Expertise focused on enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Galpin Ford
Dewey-Humboldt
04.2024 - 03.2025
- Greeted customers and assessed service needs promptly.
- Explained service options and pricing to customers clearly.
- Coordinated with technicians to ensure timely service completion.
- Maintained customer records and service history accurately.
- Followed up with customers post-service to ensure satisfaction.
- Assisted in resolving customer complaints effectively and courteously.
Warehouse Worker
SYSCO Food Services
Post Falls
02.2022 - 08.2024
- Operated forklifts to transport materials within the warehouse.
- Sorted and organized incoming shipments for efficient storage.
- Assisted team members with loading and unloading trucks.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
Spray Foam Applicator
Premier Basement Systems
Post Falls
08.2023 - 12.2023
- Operated spray foam equipment safely and efficiently on job sites.
- Assisted team members in mixing and loading materials for application.
- Conducted quality checks on completed work for consistency and coverage.
- Inspected equipment to ensure proper functioning prior to use.
- Utilized protective gear such as respirators, face masks, gloves, and goggles while performing duties.
Assistant Manager
O'Reilly Auto Parts
Hayden
05.2018 - 03.2023
- Assisted in managing daily operations and staff scheduling.
- Maintained inventory levels and ordered supplies to ensure operational efficiency.
- Implemented customer service protocols to improve client interactions and satisfaction.
- Collaborated with department heads to align strategic goals across teams.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
Bagger
Super One Foods
Athol
09.2017 - 04.2018
- Packaged groceries efficiently for customer orders during peak hours.
- Assisted customers with inquiries about products and services.
- Maintained cleanliness and organization of the bagging area.
- Monitored inventory levels for bags and supplies, restocking as needed.
- Trained new employees on bagging techniques and customer service standards.
- Collected shopping carts from parking lot and returned to store.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
Counter Salesperson
O'Reilly Auto Parts
Branson
11.2016 - 03.2017
- Assisted customers with product selections and recommendations.
- Processed sales transactions efficiently at the register.
- Maintained organized inventory displays for optimal visibility.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Processed credit card payments securely according to established policies and procedures.
- Verified that all transactions were completed accurately before closing out each sale.
Education
Some College (No Degree) - Emergency Medicine
Yavapai College
Prescott, AZSkills
- Time management
- Team collaboration
- Attention to detail
- Conflict resolution
- Vehicle inspection
- Service coordination
- Complaint resolution
- Communication skills
- Quality assurance
- Safety training
Certification
- AHA CPR and NREMT
Timeline
Service Advisor
Galpin Ford
04.2024 - 03.2025
Spray Foam Applicator
Premier Basement Systems
08.2023 - 12.2023
Warehouse Worker
SYSCO Food Services
02.2022 - 08.2024
Assistant Manager
O'Reilly Auto Parts
05.2018 - 03.2023
Bagger
Super One Foods
09.2017 - 04.2018
Counter Salesperson
O'Reilly Auto Parts
11.2016 - 03.2017
Some College (No Degree) - Emergency Medicine
Yavapai College
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