Cody Williams
Prescott
Summary
Dynamic Lead Pharmacy Technician at Kroger with proven expertise in inventory control and regulatory compliance. Adept at enhancing operational efficiency through effective problem-solving and team collaboration. Recognized for optimizing medication dispensing processes and providing exceptional patient counseling, ensuring high-quality care and adherence to HIPAA standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Kroger
08.2021 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Learned and operated pharmacy management software for prescription processing.
- Supported medication therapy management by providing patient education on prescriptions.
- Organized and maintained clean work environment for optimal workflow efficiency.
- Collaborated with healthcare team to streamline pharmacy operations and patient care services.
- Engaged in continuous learning of pharmacy practices and medication information resources.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Counted and measured medications following standard procedures.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Trained and mentored junior pharmacy technicians, enhancing team efficiency and knowledge retention.
- Certified in immunization administration.
Field Service Technician
Aegis Sciences
01.2019 - 08.2021
- Coordinated specimen collection schedules to optimize workflow and enhance operational efficiency.
- Trained and mentored junior staff on best practices for specimen handling and processing.
- Collaborated with healthcare professionals to streamline communication regarding specimen requirements and procedures.
- Maintained comprehensive documentation of all collection activities, ensuring adherence to organizational policies and procedures.
- Managed inventory levels of collection supplies to prevent shortages or delays in specimen processing.
- Ensured proper storage conditions were maintained in line with set protocols which consequently preserved sample integrity before shipment.
- Maintained a high level of accuracy in documentation, contributing to the overall quality of laboratory results.
- Followed safety protocols while handling hazardous materials.
- Enforced quality control protocols to maintain accuracy of test results.
Education
High School Diploma -
Bradshaw Mountain High Scool
Prescott Valley, AZSkills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Drug inventory control
- Prescription processing
- Pharmaceutical calculations
- HIPAA
- Team collaboration
- Regulatory compliance
- Medication dispensing
- Intravenous admixture preparation
- Patient counseling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Kroger
08.2021 - Current
Field Service Technician
Aegis Sciences
01.2019 - 08.2021
High School Diploma -
Bradshaw Mountain High Scool
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