Summary
Overview
Work History
Education
Skills
Timeline
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Colby Cramer

Mesa

Summary

Friendly and approachable with knack for customer service and positive attitude. Understanding of product knowledge and sales techniques, combined with excellent communication skills. Committed to creating welcoming shopping experience and driving sales growth.

Overview

4
4
years of professional experience

Work History

Retail Associate

Famous Footwear
04.2025 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Sales Lead

Journeys Shoe Store
11.2022 - 02.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations, quick to become proficient in additional POS systems as they become available.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Retail Employee

Silverwood Theme Park Inc. Athol ID
06.2022 - 08.2022
  • Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
  • Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
  • Supported colleagues during peak hours by cross-training in various roles including cashier duties.
  • Helped create a magical day for theme park guests by personalizing their experience and building day-to-day rapport.
  • Efficiently served refreshments, beverages, and food to customers while providing a tailored customer experience.

Retail Sales Associate

Kohl's
10.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed returned and damaged merchandise
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers
  • Managed online orders.
  • Organized and sanitized fitting rooms.
  • Managed efficient cash register operations.
  • Organized newly received merchandise and backroom operations.

Education

High School Diploma -

Red Mountain High School
Mesa
05-2022

Skills

  • Self-Motivation
  • Sales Strategy
  • Positive Attitude
  • POS system operations
  • Conflict Resolution
  • Customer Engagement

Timeline

Retail Associate

Famous Footwear
04.2025 - Current

Sales Lead

Journeys Shoe Store
11.2022 - 02.2024

Retail Employee

Silverwood Theme Park Inc. Athol ID
06.2022 - 08.2022

Retail Sales Associate

Kohl's
10.2021 - 12.2021

High School Diploma -

Red Mountain High School

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Colby Cramer