Summary
Overview
Work History
Education
Skills
Timeline
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Cole Bodemuller

Scottsdale

Summary

Dynamic hospitality professional with extensive experience at Westin Hotel, excelling in guest relations and event coordination. Proven ability to resolve conflicts and enhance customer satisfaction through exceptional communication and strong multitasking skills. Recognized for effectively managing guest needs and ensuring seamless event execution, contributing to a memorable experience for all attendees.

Overview

5
5
years of professional experience

Work History

Guest Attendant

Westin Hotel
Scottsdale
06.2020 - 05.2025
  • Directed guests to the appropriate areas of the facility and answered questions as needed.
  • Identified potential security risks or hazards and alerted appropriate personnel immediately.
  • Worked closely with other departments such as marketing, catering staff, security team.
  • Followed health codes by sanitizing surfaces regularly throughout the day using approved materials.
  • Answered phones promptly with a professional attitude while taking accurate messages when needed.
  • Assisted in setting up tables and chairs for special events such as weddings or conferences.
  • Supported other team members during busy times by completing tasks assigned by leadership.
  • Assisted in resolving guest complaints in a timely manner.
  • Ensured that all equipment was operating properly prior to guests arriving onsite.
  • Organized seating according to event guidelines while providing direction when necessary.
  • Greeted guests with a warm, friendly smile and provided assistance upon request.
  • Monitored crowds during events to ensure proper conduct and adherence to rules and regulations.
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.

Bellhop

Arizona Inn
Tucson
09.2023 - 02.2024
  • Coordinated shuttle services for guests to and from airport terminals.
  • Transported special packages between the hotel lobby and guest rooms.
  • Performed regular maintenance checks on bell carts and wheelchairs used by guests.
  • Greeted guests upon arrival and assisted with luggage to the hotel room.
  • Ensured that all guest requests were promptly attended to in a professional manner.
  • Delivered requested items such as extra pillows or blankets to guest rooms in a timely manner.
  • Assisted in handling customer complaints in a courteous and friendly manner.
  • Responded quickly to emergency situations involving medical needs or potential danger.
  • Conducted tours of the facility for incoming groups of visitors or tour buses.
  • Assisted guests with inquiries about local attractions, restaurants, and transportation options.
  • Communicated with members of housekeeping staff regarding any messes or spills that needed attention.
  • Provided directions to various locations within the city.
  • Responded to guest concerns and requests and quickly handled issues.
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Greeted guests at front lobby, directed to check-in and offered assistance with luggage.

Philanthropy Assistant

Sigma Nu
Tucson
08.2022 - 05.2023
  • Organized and maintained records of philanthropic activities.
  • Compiled data from various sources to generate reports on philanthropic performance metrics.
  • Coordinated fundraising campaigns, events, and activities to support philanthropic goals.
  • Supported the development of communications materials such as brochures, newsletters, emails.
  • Provided administrative support to the philanthropy department staff members.
  • Attended meetings with external partners, including foundations and corporations, to discuss funding opportunities.

Education

Bachelor of Science - Communication

University of Arizona
Tucson, AZ
05-2025

High School Diploma -

Horizon High School
Scottsdale, AZ
05-2021

Skills

  • Customer service
  • Event coordination
  • Public speaking
  • Social media management
  • Marketing strategy
  • Team collaboration
  • Conflict resolution
  • Time management
  • Tour guiding
  • Guest relations expertise
  • Exceptional communication
  • Problem solving
  • Canva
  • Adobe Dreamweaver
  • Effective communication
  • Microsoft Excel

Timeline

Bellhop

Arizona Inn
09.2023 - 02.2024

Philanthropy Assistant

Sigma Nu
08.2022 - 05.2023

Guest Attendant

Westin Hotel
06.2020 - 05.2025

Bachelor of Science - Communication

University of Arizona

High School Diploma -

Horizon High School

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Cole Bodemuller