Summary
Overview
Work History
Education
Skills
Timeline
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Cole Horne

Mesa

Summary

Dynamic professional with a proven track record in fast-paced environments, exemplified by successful tenure at San Tan Eyecare. Skilled in optical measurements and renowned for exceptional customer service, adept at increasing sales through expert frame selection and product upselling. Demonstrates leadership in managing teams and operations, significantly enhancing customer satisfaction and store performance.

Overview

9
9
years of professional experience

Work History

Server

Humble Bistro
10.2024 - Current
  • Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Works with POS system to place orders, manage bills, and handle complimentary items.

Store Manager

One Stop Nutrition
08.2023 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Optician

San Tan Eyecare
04.2022 - 04.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.

Server

P.F. Chang's Bistro
01.2019 - 04.2022
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Supervisor

LensCrafters
08.2015 - 12.2018
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

High School Diploma -

Gilbert High School
Gilbert, AZ

Skills

  • Optical measurements
  • Insurance verification
  • Product upselling
  • Order preparation
  • Frame selection
  • Optical orders
  • Retail sales

Timeline

Server

Humble Bistro
10.2024 - Current

Store Manager

One Stop Nutrition
08.2023 - 10.2024

Optician

San Tan Eyecare
04.2022 - 04.2023

Server

P.F. Chang's Bistro
01.2019 - 04.2022

Sales Supervisor

LensCrafters
08.2015 - 12.2018

High School Diploma -

Gilbert High School

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Cole Horne