Cole Parker

Job Summary

Hub Manager is responsible for managing sort and load activities with a daily operating cost of 1.5 million dollars per sort. Manage sort with 450 hourly employees on roll, 12 full time supervisors within purview and 41 part time supervisors. Demonstrated effective cost management with declining volume from July 24 to resent date. Accountable for ensuring packages are sorted accurately and loaded onto appropriate trailers for movement to next location. This position manages full-time and part-time Hub Supervisors.

The Hub Manager collaborates with Hub and Feeder management (e.g., Feeder Schedulers, Feeder Managers, etc.) to plan weekly special sort activities. He/She holds team accountable to execute agreed plans of safety, service, and production standards. This position collaborates with Feeder and Dispatch operations to ensure loads for large business customers are sorted and built according to service agreements. The Hub Manager facilitates Hub pre-sort meetings to communicate Feeder, Dispatch, and other needs to Hub employees. He/She reviews daily operational reports to manage productivity and performance.

Other Duties

• Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
• Monitors results (e.g., safety tests, observations, etc.) to ensure compliance with Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), and UPS’s Safe Work Methods.
• Reviews training documentation to ensure compliance with UPS and regulatory training requirements.
• Communicates cross-functionally (e.g., Plant Engineering, Human Resources, etc.) to ensure equipment is in good condition, packages are sorted properly, and staffing is adequate.
• Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
• Meets with union representatives to improve employee relations and minimize the number of grievances.
• Meets with division management to review priorities.

Demonstrated Competencies

• Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
• Ground Transportation Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for ground transportation operations, including outside carriers and outsourced networks; demonstrates a broad knowledge of tools, equipment and technology used in ground transportation operations; identifies root causes of recurring issues within ground transportation.
• Hub Operations Knowledge: Demonstrates a detailed understanding of processes, procedures and methods for hub operations; demonstrates a broad knowledge of tools, equipment and technology used in hub operations; identifies root causes of recurring issues within hub operations; describes the general structure of hub operations.
• Labor Relations Knowledge: Demonstrates an understanding of labor contract provisions; identifies typical root causes of employee issues; resolves routine labor issues; recommends changes that enhance labor relations.
• Meeting Facilitation: Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback.
• Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.
• Budget Management: Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan.

Job Summary
Responsible for managing UPS Small Package hub and sort activities. Accountable for ensuring packages are sorted accurately and loaded onto appropriate trailers for movement to next location. Ensures loads are dispatched on time and to the appropriate locations. Supervised unloaders, sorters, and part-time supervisors. Analyzed load forecast volume projections to ensure adequate staffing, and reviews daily operational reports to manage productivity and performance. Collaborates with hub and feeder management to plan peak season and special sort activities. Meet with union representatives to improve employee relations and minimize issues. Required to also monitor results of tests to ensure compliance with applicable safety regulations and agencies, ensures training documentation complies with requirements, and holds direct reports accountable for on-the-job health and safety.
Responsibilities:

• Communicates across functions to ensure equipment is serviced.
• Supports staffing and pre-sort plans.
• Ensures packages are sorted correctly.
• Collaborates with feeder and dispatch operations to ensure loads for large accounts are sorted and built according to service agreements.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolves individual and group performance issues.