Colette Harrison
Queen Creek,AZ
Summary
I have spent all my working years in customer service. I thrive being in a fast-paced environment surrounded by people. I am definitely a people person and have spent the last several years working from home. It's wearing on my mental health. I would love to be considered for the position of online shopper.
Overview
25
25
years of professional experience
Work History
Customer Support Specialist
Bulwark Exterminating
02.2019 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
Customer Service Representative
Express Shuttle
09.1999 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Santee Community College
Santee, CA09.1987
Skills
- Call center experience
- Live chat support
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Customer Service
- Interpersonal Skills
Timeline
Customer Support Specialist
Bulwark Exterminating
02.2019 - Current
Customer Service Representative
Express Shuttle
09.1999 - 10.2011
GED -
Santee Community College
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