Colleen Ashley
Flagstaff
Summary
Dynamic Slot Supervisor at Twin Arrows Navajo Casino Resort with expertise in regulatory compliance and customer service. Proven track record in enhancing guest satisfaction and training staff to excel in gaming operations. Skilled in incident investigation and technical troubleshooting, ensuring a secure and enjoyable gaming environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Slot Supervisor
Twin Arrows Navajo Casino Resort
Flagstaff
03.2013 - Current
- Supervised daily operations of slot machines and gaming areas.
- Trained and mentored staff on customer service and gaming procedures.
- Monitored gaming floor for compliance with regulations and policies.
- Coordinated maintenance and troubleshooting of slot machines with technical teams.
- Ensured cleanliness and organization of gaming areas for optimal guest experience.
- Resolved customer inquiries and concerns regarding slot machine operations.
- Resolved customer complaints promptly and professionally.
- Provided assistance to customers in understanding how to play various slot games properly.
- Investigated any suspicious activity or incidents within the slots area.
- Reviewed surveillance footage when necessary to resolve disputes or investigate suspicious activity.
- Audited employee timecards periodically for accuracy and completeness.
- Supervised staff during their shifts, providing guidance as needed.
- Inspected gaming equipment to ensure proper functioning.
- Monitored slot machine operations for accuracy and efficiency.
- Evaluated workers' performance to write performance reviews.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ05-1982
Skills
- Slot machine maintenance
- Regulatory compliance
- Customer service
- Staff training
- Incident investigation
- Gaming operations
- Performance evaluation
- Technical troubleshooting
- Conflict resolution
- Guest engagement
- Cash handling expertise
- Employee training
- Casino regulations compliance
- Policy enforcement
- Activity monitoring
- Machine repair and maintenance
- Transaction documentation
- Employee scheduling
- Written communication
- Casino Floor Management
- Adaptability
- Communication skills
- Patron satisfaction
- Identification checks
- Employee supervision
- Multitasking Abilities
- Multitasking capacity
- Professionalism
- Continuous improvement
Affiliations
- I enjoy outside activities, wanting to help when needed in events.
Accomplishments
- Completed classes at job site in different areas of interest. I have completion certificates available upon request.
Certification
- Thourghout the years of working in the Casino Industry, I have had to accomplish many classes, training and meetings.
Languages
English
Professional
References
References available upon request.
Timeline
Slot Supervisor
Twin Arrows Navajo Casino Resort
03.2013 - Current
High School Diploma -
Coconino High School
Similar Profiles
Shi Li CortezShi Li Cortez
Security Officer at Twin Arrows Navajo Casino ResortSecurity Officer at Twin Arrows Navajo Casino Resort
Timothy VasquezTimothy Vasquez
Security Shift Supervisor at Twin Arrows Navajo CasinoSecurity Shift Supervisor at Twin Arrows Navajo Casino
Sonya A. ThompsonSonya A. Thompson
Assistant Director of Food & Beverage Operations at Twin Arrows Casino ResortAssistant Director of Food & Beverage Operations at Twin Arrows Casino Resort
Lisa BuffingtonLisa Buffington
Head Start Implementation Support Team at Northern Arizona Council Of GovernmentsHead Start Implementation Support Team at Northern Arizona Council Of Governments
SEAN BLAIRSEAN BLAIR
Production Assistant at Joycone Co.Production Assistant at Joycone Co.