Colleen Ferns
Phoenix
Summary
Expert in dispatch coordination, enhancing logistics efficiency while managing vendor relationships to ensure on time delivery of goods. Dynamic Realtor with 15 years of customer service excellence at the Phoenix Association of Realtors. Proven track record in contract negotiation with years of experience in mentoring and coaching.
Overview
22
22
years of professional experience
Work History
Realtor
Phoenix Association of Realtors
08.2010 - Current
- 15 years customer service
- 3 line dialer proficient
- 10,000 outbound prospecting phone calls monthly
- Mentor to 10 real estate licensees
- National real estate/investments coach to 1500 non-licensees
- Managed client relationships to ensure satisfaction and retention.
- Facilitated property showings and open houses, showcasing listings effectively.
- Negotiated contracts and agreements to achieve optimal terms for clients.
- Conducted market analysis to guide pricing strategies and investment decisions.
Dispatch Coordinator
Pace Concrete
01.2004 - 03.2007
- Coordinated dispatch operations to ensure timely delivery of concrete trucks to our construction crews.
- Liason between concrete supplier and our construction crews for 10 deliveries daily
- Managed scheduling conflicts effectively while prioritizing urgent requests for service.
- Developed and maintained relationships with carriers and vendors to optimize logistics.
- Utilized transportation management systems to track shipments and resolve issues.
- Implemented process improvements that enhanced efficiency in dispatch workflows.
Education
Associate of Science - Business Administration
Glendale Community College
GlendaleSkills
- Dispatch
- Customer Service
- Extensive phone skills
- Coordination
- Management
- Established mentor/coach
- Contract negotiation
Timeline
Realtor
Phoenix Association of Realtors
08.2010 - Current
Dispatch Coordinator
Pace Concrete
01.2004 - 03.2007
Associate of Science - Business Administration
Glendale Community College