Colleen Patterson
Phoenix
Summary
Dedicated professional with strong skills in customer relationship management and claims processing. Proven ability to efficiently handle inquiries and ensure high-quality service in call center operations.
Overview
37
37
years of professional experience
Work History
Customer Navigation Center
Honor Health
04.2025 - 08.2025
- Assisting patients with scheduling primary care doctor appointments within the Honor Health Medical group.
Employee Call Center
Albertsons Companies
01.2016 - 02.2025
- Company Overview: corporate office
- Eight years experience in the Employee Call Center has given me the opportunity to provide service and guidance to associates needing help with navigating the website for payroll, leave of absence, and paperwork procedures.
- These responsibilities have allowed me to gain experience with Claims Advantage, Oracle, Excel, PeopleSoft and many more useful tools in computer software.
- Corporate office
Cashier/Dairy Manager - Service Deli/Bakery/Cashier
Albertsons
01.1995 - 01.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash, credit, and check payments accurately.
- Provided excellent customer service and resolved inquiries promptly.
Service Deli/Cashier
Smiths
Scottsdale
01.1991 - 01.1995
- Processed customer transactions efficiently at busy deli counter.
- Maintained cleanliness and organization of deli display cases.
- Assisted customers with product selections and special requests.
Service Deli
Smitty's
Scottsdale
01.1989 - 01.1991
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Horizon High School
Phoenix, AZGeneral Curriculum
Chandler/ Gilbert Community College
General Curriculum
Paradise Valley Community College
Skills
- Appointment scheduling
- Claims processing
- Payroll navigation
- PeopleSoft usage
- Customer transaction handling
- Customer relationship management
- Call center operations
- Quality assurance
- Attention to detail
- Team collaboration
- Problem solving
- Friendly, positive attitude
- Team building
- Customer relations
- Time management
- Active listening
- Customer service
Timeline
Customer Navigation Center
Honor Health
04.2025 - 08.2025
Employee Call Center
Albertsons Companies
01.2016 - 02.2025
Cashier/Dairy Manager - Service Deli/Bakery/Cashier
Albertsons
01.1995 - 01.2016
Service Deli/Cashier
Smiths
01.1991 - 01.1995
Service Deli
Smitty's
01.1989 - 01.1991
High School Diploma -
Horizon High School
General Curriculum
Chandler/ Gilbert Community College
General Curriculum
Paradise Valley Community College
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