Colleen Watson
Goodyear
Summary
Organized, compassionate nursing case manager with 19 years of experience providing personalized care, support, and understanding to patients across all age groups. Focus on empowering patients and their families to gain a better understanding of their care and make informed decisions. Excel in patient care coordination and case management, utilizing strong communication and organizational skills to develop comprehensive care plans. Track record of patient advocacy and efficient resource utilization. Professional with a strong background in nursing and case management. Specialize in patient advocacy and care coordination. Adept at managing complex medical cases and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and a results-focused approach in dynamic healthcare environments. Bring expertise in patient assessment, discharge planning, and resource utilization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Case Manager
Maniilaq Health Center
06.2022 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Telehealth Nurse
CVS Telehealth Nurse
07.2021 - 06.2022
- Providing support to members of Caremark Specialty Pharmacies
- Educate members to allow them the ability make informed decisions
- Provides feedback to Pharmacy and Manufacturers
- Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
- Provided emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual interactions.
- Utilized evidence-based practices when delivering telehealth nursing services, ensuring safe and effective care for all patients.
- Promoted continuity of care by maintaining accurate documentation and sharing relevant information with multidisciplinary team members.
- Conducted remote patient education sessions on topics such as disease management, nutrition, and self-monitoring techniques for improved health outcomes.
- Enhanced patient satisfaction by providing comprehensive telehealth nursing services in a timely and efficient manner.
- Maintained strict confidentiality standards while handling sensitive medical information in accordance with HIPAA regulations during remote consultations.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Case Manager
Cornerstone Hospital
09.2017 - 12.2017
- Reviewing medical records
- Knowledge of admission criteria
- Checking appropriate placement and level of care
- Updating insurance companies
- Verifying insurance companies
- Prior authorizations
- Discharge planning
- Consulting and educating families manage access to care and home
- Working together with interdisciplinary teams
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Pediatric Case Manager-Remote
Maniilaq Health Center
06.2016 - 08.2017
- Analyze patient treatments by different providers
- Conduct meetings to discuss various cases with interdisciplinary team
- Track and evaluate treatment progress focus on maximizing patient safety and comfort
- Advocating for patients with long-term illness’s
- Communicate with private insurance companies, Medicaid, and Medicare on the patient’s behalf
- Regularly re-evaluate the patient’s plan of care to reflect any changes in their medical condition, lifestyle, or schedule
- Streamlined case management processes by maintaining accurate and up-to-date documentation of patient information.
- Ensured continuity of care for patients transitioning between healthcare settings by coordinating handoffs among medical professionals.
- Implemented evidence-based practices for optimal patient care, leading to improved clinical outcomes.
- Provided education to family members on various health topics, empowering them to make informed decisions regarding their child''s care.
- Enhanced communication between healthcare providers and families through regular updates and progress reports.
Case Manager
Maniilaq Health Center
05.2016 - 08.2017
- Daily case reviews and create discharge plans to help patients transition smoothly and safely to their homes or other facilities
- Ensuring the health care facilities can provide appropriate care
- Resource management to serve entire communities, including those who are uninsured and underinsured
- Good phone presence, attention to detail and decision-making skills
- Working together to with all health care providers to serve the patient’s interest
- Structured recording of patient health information
- Establishing a person-centered comprehensive care plan to the patient and in the electronic record to be available in a timely manner for billing purposes
- Continuity of care
- Systematic assessment of the patient's medical, functional, and psychosocial needs
- Management of care transitions
- Educating the patient and family on chronic illnesses
- Patient advocacy
- Medicare and Medicaid proficiency
Visiting Nurse/Case Manager
VNA Home Health and Hospice
04.2014 - 06.2016
- Provide supportive and comprehensive case management to patients based on their level of needs
- Reviewing and assessing all patients for eligibility of services
- Assist patients in transitioning from the hospital or nursing facility to home
- Educating and reconciling of medications
- Enhancing the patient’s communication opportunities with the clinician regarding their care
- Creating a patient centered comprehensive plan of care
- Scheduling routine appointments
Case Manager
Beacon Health System
04.2015 - 04.2016
- Daily case reviews and create discharge plans to help patients transition smoothly and safely to their homes or other facilities
- Ensuring the health care facilities can provide appropriate care
- Resource management to serve entire communities, including those who are uninsured and underinsured
- Good phone presence, attention to detail and decision-making skills
- Working together to with all health care providers to serve the patient’s interest
- Structured recording of patient health information
- Establishing a person-centered comprehensive care plan to the patient and in the electronic record to be available in a timely manner for billing purposes
- Continuity of care
- Systematic assessment of the patient's medical, functional, and psychosocial needs
- Management of care transitions
- Educating the patient and family on chronic illnesses
- Patient advocacy
- Medicare and Medicaid proficiency
Visiting Nurse/Case Manager
VNA Home Health and Hospice
01.2014 - 04.2015
- Provide supportive and comprehensive case management to patients based on their level of needs
- Reviewing and assessing all patients for eligibility of services
- Assist patients in transitioning from the hospital or nursing facility to home
- Educating and reconciling of medications
- Enhancing the patient’s communication opportunities with the clinician regarding their care
- Creating a patient centered comprehensive plan of care
- Maintaining continuity of care with a member of the care team to assist the patient in scheduling routine appointments
Nursing Instructor
Inter-coast Career College
05.2013 - 02.2014
- Knowledge of the professional career paths and demands of nursing
- Supporting the student’s needs, interests, and frailties
- Encouraging students to perform at their highest level of their achievement
- Ensure the objectives were presented according to policy and procedure
Visiting Nurse
VNA Home Health and Hospice
12.2012 - 05.2013
- Provide supportive and comprehensive case management to patients based on their level of needs
- Reviewing and assessing all patients for eligibility of services
- Assist patients in transitioning from the hospital or nursing facility to home
- Educating and reconciling of medications
- Enhancing the patient’s communication opportunities with the clinician regarding their care
- Creating a patient centered comprehensive plan of care
- Maintaining continuity of care with a member of the care team to assist the patient in scheduling routine appointments
Visiting Nurse
ASK for Homecare
05.2012 - 10.2012
- Assess the client’s health status and refer to the appropriate level of health care provider
- Medication reconciliation
Visiting Nurse
Madigan Home Health Care
07.2008 - 05.2012
- Assess and develop and plan of care with the client and family
- Sets the priorities of the client/family’s needs and provides care accordingly
- Initiated preventative and rehabilitate procedures as appropriate for the clients care and safety
- Supervises the residents in Assisted Living and home care to remain independent
Education
Bachelor of Science Degree - Nursing
University of Maine Fort Kent
Fort Kent, ME01.2010
Associate Degree - Nursing
Northern Maine Community College
Presque Isle, ME01.2006
Prerequisites for nursing -
Rockland Community College
Suffern, NY01.1994
High School Diploma -
Nanuet Senior High School
Nanuet, NY01.1991
Skills
- Autonomy
- Data Reporting
- Communication
- Time Management
- Service Planning
- Decision-making and Problem Solving
- Care Coordination
- Organized
- Teamwork
- Microsoft Word and Excel
- Referrals
- Cerner
- IV therapy
- EHR
- Conflict resolution
- Medication Reconciliation
- Oasis Assessments
- Chart Reviews
- Attention to Details
- Prior Authorizations
- Delegation
- Telehealth
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Home care management
- Utilization review
- Case evaluation
- Community resources
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Documentation
- Patient and family advocacy
- Accurate documentation
- Decision-making
- Clinical assessment
- Quality improvement
- Medication management
- Palliative care
- Healthcare regulations
- Case management
- Cultural history
- Training staff
- Wound care
- Strong clinical judgment
- Patient care assessment
- Direct patient care
- Microsoft office
- Attention to detail
- CPR/AED
- Preventive healthcare
- ICD-10
- Diet and nutrition
- Blood draw and sample collection
- EMR / EHR
- Preventive health
- Delegation and motivation
- Infection control
- Clear patient communication
- Home care
- Vitals monitoring
- Needs assessment
- Routine examinations
- Treatment plan modification
- Medication and IV administration
- Patient condition monitoring
- Nursing performance assessment
- Community program referrals
- Patient care oversight
- Medical supply management
- Diabetes management
- Specialized healthcare referrals
- Tracheostomy care
- Student precepting
- Intake and discharge
- Unit oversight
- Nursing consultation
Certification
- BLS for Health Care Providers, 01/04/2026
- IV Certification
- Certified Case Manager (CCM), # 4232393
- Alaska, RN License # 117512
- Arizona, RN License # 239320
Affiliations
- Case Management Society of America (CMSA)
- Academy of Certified Case Managers (ACCM)
- American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP)
- Nurse.com
Timeline
RN Case Manager
Maniilaq Health Center
06.2022 - Current
Telehealth Nurse
CVS Telehealth Nurse
07.2021 - 06.2022
Case Manager
Cornerstone Hospital
09.2017 - 12.2017
Pediatric Case Manager-Remote
Maniilaq Health Center
06.2016 - 08.2017
Case Manager
Maniilaq Health Center
05.2016 - 08.2017
Case Manager
Beacon Health System
04.2015 - 04.2016
Visiting Nurse/Case Manager
VNA Home Health and Hospice
04.2014 - 06.2016
Visiting Nurse/Case Manager
VNA Home Health and Hospice
01.2014 - 04.2015
Nursing Instructor
Inter-coast Career College
05.2013 - 02.2014
Visiting Nurse
VNA Home Health and Hospice
12.2012 - 05.2013
Visiting Nurse
ASK for Homecare
05.2012 - 10.2012
Visiting Nurse
Madigan Home Health Care
07.2008 - 05.2012
Associate Degree - Nursing
Northern Maine Community College
Prerequisites for nursing -
Rockland Community College
High School Diploma -
Nanuet Senior High School
Bachelor of Science Degree - Nursing
University of Maine Fort Kent
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