Summary
Overview
Work History
Education
Skills
Timeline
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Colton McCarthy

Peoria

Summary

Results-driven professional ready to leverage extensive experience in managing client accounts and coordinating project deliverables. Consistently recognized for driving client satisfaction and supporting team objectives. Known for strong interpersonal skills and adaptability in dynamic environments, ensuring seamless project execution and collaborative success.

Overview

8
8
years of professional experience

Work History

Account Coordinator

N. Wasserstrom And Sons
10.2023 - Current
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.

Customer Care Associate

N. Wasserstrom And Sons
09.2019 - 10.2023
  • Checked items received against items ordered by verifying receipts.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Shelved new and returned inventory according to proper storage procedures.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Maintained records related to sales, returns and inventory availability

Head Cashier

Lowes Home Improvment
10.2017 - 09.2019
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Associate of Arts - Communications

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
12-2025

Skills

  • Customer service
  • Order management
  • Troubleshooting and problem resolution
  • CRM software
  • Sales support
  • Relationship building
  • Documentation and control
  • Phone and email etiquette

Timeline

Account Coordinator

N. Wasserstrom And Sons
10.2023 - Current

Customer Care Associate

N. Wasserstrom And Sons
09.2019 - 10.2023

Head Cashier

Lowes Home Improvment
10.2017 - 09.2019

Associate of Arts - Communications

Maricopa Community Colleges - Glendale Community College

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Colton McCarthy