Conner Bijak
Phoenix
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
La Quinta Inn & Suites By Wyndham
05.2022 - 03.2024
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings/reply to medallia reviews in a professional manner.
- Train new hires and re-train existing staff, assist in the recruitment of candidates/market the hotel thru network connections.
- Maximize ADR & Rev Par thru upselling rooms.
- Ability to understand Synxis Property Management System.
- Recognize & Identify Regular guests maintaining a positive positive relationships.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Assist General Manager in Sysco deliveries, and report all invoices to General Manager.
Front Desk Manager
Holiday Inn Express
04.2021 - 05.2022
- Balance and drop receipts according to accounting specifications.
- Complete shift's checklist.
- Assign rooms according to guest request and preferences whenever possible.
- Run daily reports, identify any special requests and check reports for accuracy.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Night Audit
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Front-of-House Team Member
Chick-fli-A
10.2020 - 04.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Become knowledgeable of all menu items.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
Customer Service Representative
Walmart
03.2015 - 07.2020
- Return merchandise for credit, cash, or store credit.
- Handle money transfers via MoneyGram.
- Assist customers with layaways; collect deposits and process data.
- Inventory management - scan, verify & process inventory.
- Train new cashiers on store policies and procedures.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ12.2021
Associate of Applied Science - Hospitality Management
Scottsdale Community College
Scottsdale, AZ05.2020
Skills
- Customer service
- Money handling
- Flexibility
- Adaptability
- Synxis Property Management
- Oracle Property Management
- Property Management Systems Knowledge
Timeline
Front Desk Manager
La Quinta Inn & Suites By Wyndham
05.2022 - 03.2024
Front Desk Manager
Holiday Inn Express
04.2021 - 05.2022
Front-of-House Team Member
Chick-fli-A
10.2020 - 04.2021
Customer Service Representative
Walmart
03.2015 - 07.2020
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Associate of Applied Science - Hospitality Management
Scottsdale Community College
Similar Profiles
Mika J. ContrerasMika J. Contreras
NA at La Quinta Inn & Suites by WyndhamNA at La Quinta Inn & Suites by Wyndham
Teri GriggsTeri Griggs
Front Desk Agent at La Quinta Inns & Suites by WyndhamFront Desk Agent at La Quinta Inns & Suites by Wyndham
Ali DoveAli Dove
Maintenance Technician at La Quinta Inn & Suites InnMaintenance Technician at La Quinta Inn & Suites Inn