Conner McLaughlin
Phoenix
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Customer Service/Line Service
Hangar One
Scottsdale
- Maintain and update flight schedules, complete ground service checklist, Fuel and Quality Control and accepting fuel deliveries, Possess the ability to prepare planes in advance based on the departure. Ability to Tow and relocate aircrafts, event preparation
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Pool Technician
Crystal Falls
Scottsdale
- Maintaining a schedule, Time Management, Servicing Pools and Providing Customer Service
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Customer Service Representative
Cutter Aviation
Phoenix, AZ
05.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managing Inventory and keeping the stock of the office up to date
Customer Service Representative/Line Technician
Tac Private Hangars
Scottsdale, AZ
01.2021 - 07.2022
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Assisted clients with hangar services, ensuring satisfaction and timely responses.
- Maintained accurate records of customer interactions and transactions.
- Handled phone and email communications, addressing concerns promptly.
Customer Service Representative/Line Service Technician
Ross Aviation
Scottsdale, AZ
10.2020 - 12.2021
- Responded to customer questions, providing detailed and accurate information regarding services and policies.
- Managed customer accounts, ensuring timely updates and resolution of issues.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Handled complaints professionally, implementing effective solutions to improve customer satisfaction.
- Provided exceptional customer service, leading to increased repeat business, by efficiently managing fueling and ground support for corporate and private aircraft.
Line Service Technician
Augusta Regional Airport
Augusta, GA
2023 - 2026
- Performed fueling operations for aircraft, ensuring compliance with safety protocols and industry standards.
- Conducted routine inspections of ground support equipment to maintain operational readiness and reliability.
- Assisted in baggage handling and loading processes, optimizing efficiency during peak airport traffic.
- Collaborated with team members to execute timely aircraft turnarounds, enhancing overall service delivery.
Education
Diploma -
Barry Goldwater High School
Phoenix, AZ05-2018
Skills
- Advanced social and customer service skills from prior employment, and also experienced in Microsoft, Outlook, and PowerPoint Sales experience and possesses experience to work in a high paced work environment Minor experience in programming with Java/JavaScript
Timeline
Customer Service Representative
Cutter Aviation
05.2024 - 12.2025
Customer Service Representative/Line Technician
Tac Private Hangars
01.2021 - 07.2022
Customer Service Representative/Line Service Technician
Ross Aviation
10.2020 - 12.2021
Pool Technician
Crystal Falls
Customer Service/Line Service
Hangar One
Line Service Technician
Augusta Regional Airport
2023 - 2026
Diploma -
Barry Goldwater High School