Connie Boehm
Glendale
Summary
Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Well-versed in managing and resolving complex issues by utilizing effective negotiation techniques to resolve payment issues and maintain client relationships. Known for collaborative teamwork and results-driven approach, improving team performance metrics, and fostering positive relationships.
Overview
20
20
years of professional experience
Work History
Collections Manager, National Accounts
Waste Management
07.2012 - Current
- Supervises RMC collections staff of12 and coordinates workflow and assignments
- Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures
- Oversees the collections of approximately $100m across 25k+ locally billed national accounts
- Develops, coordinates, and conducts training and evaluations of RMC collections personnel
- Reviews account disputes and adjustments and makes educated decisions to resolve escalated customer complaints
- Recommend and manage severance efforts, including cutoff, cancels, and write-offs
- Provides daily support to all National Account Managers and Program Managers, as well as all Area Controllers, Liaisons, and local Sales Reps
- Supports the WMSBS National Accounts office with any collection or billing issues associated with accounts that have transitioned to National Accounts
- Transitioned collection workflow from local workforce to international workforce
- Delivered workflow training to newly onboarded India workforce
Collector
Waste Management
01.2010 - 07.2012
- Place collection calls on accounts with delinquent balances
- Customer service support for customers inquiring on their accounts
- Process payments
- Processing of cutoffs, cancellations, and write-offs on delinquent accounts for various Market Areas
Sr. Credit Analyst
Waste Management
05.2005 - 01.2010
- Ability to collaborate with colleagues in a high paced work environment to meet deadlines
- Analyze new and current customer’s credit history by looking into past accounts and/or pulling credit bureaus from major credit reporting agencies such as D&B, Experian, and Equifax
- Assessed applicant risk character with limited policy direction to determine credit worthiness
- First point of contact for all credit apps
- Processed pre-lien requests for high risk/high dollar jobs
- Supported peers with subject matter expertise to improve their knowledge
Education
Masters Degree - Human Resources
Ottawa University
Bachelors Degree - Leadership & Management
Arizona State University
Tempe, AZ05.2007
Associates Degree - Business Management
McHenry County College
McHenry, IL05.2004
Skills
- O/S: Windows
- Applications: Word, Excel, PowerPoint, Outlook, and AS400
Timeline
Collections Manager, National Accounts
Waste Management
07.2012 - Current
Collector
Waste Management
01.2010 - 07.2012
Sr. Credit Analyst
Waste Management
05.2005 - 01.2010
Bachelors Degree - Leadership & Management
Arizona State University
Associates Degree - Business Management
McHenry County College
Masters Degree - Human Resources
Ottawa University
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