Connor Niles
Chandler
Summary
Dynamic hospitality professional with extensive experience at Stone And Vine Urban Italian and Starbucks. Proven track record in delivering exceptional customer service and training staff, while excelling in fast-paced environments. Skilled in problem-solving and effective communication, consistently enhancing guest satisfaction and driving sales through attentive service and detailed product knowledge.
Overview
7
7
years of professional experience
Work History
Server, Busser, Host
Stone And Vine Urban Italian
Chandler
12.2021 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to a high volume of daily customers.
- Maintained a polite and professional demeanor with patrons to encourage inquiries and order placements.
Barista
Starbucks
Chandler
10.2018 - 10.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Trained new baristas in customer service as well as food and beverage preparation
Education
Some College (No Degree) - Marketing
Arizona State University
Tempe, AZSkills
- Customer service
- Team collaboration
- Effective communication
- Sales strategies
- Attention to detail
- Multitasking and organization
- Problem-solving
- Calm under pressure
Timeline
Server, Busser, Host
Stone And Vine Urban Italian
12.2021 - Current
Barista
Starbucks
10.2018 - 10.2021
Some College (No Degree) - Marketing
Arizona State University
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