CONSUELO GOMEZ
Mesa
Summary
Dedicated healthcare professional experienced in high-volume settings and client interactions. Bilingual in English and Spanish with strong communication skills. Skilled in building rapport with diverse populations and providing client-centered services through a trauma-informed approach.
Overview
22
22
years of professional experience
Work History
Referral Coordinator
Optum Primary Care
MESA
07.2019 - Current
- Coordinated patient referrals to specialists, optimizing service delivery and reducing wait times.
- Collaborated with medical staff to enhance referral workflows.
- Prioritized referrals based on urgency, adhering to established deadlines.
- Developed referral processes and procedures, enhancing overall workflow efficiency.
- Guided staff on protocols for making referrals, ensuring compliance and consistency in practices.
- Assisted patients in comprehending referral processes and requirements.
- Addressed patient inquiries regarding referrals while maintaining professionalism.
- Maintained accurate patient records within electronic health systems.
Medical Assistant
Kachina Family Practice
Ahwatukee
09.2018 - 05.2019
- Administered vaccines and medications under physician supervision for patient care.
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Communicated patient messages to physicians regarding concerns, condition updates, and refill requests, ensuring timely responses to facilitate treatment.
- Coordinated referrals to specialists, ensuring seamless continuity of care for patients.
- Managed phone calls, scheduled appointments, greeted patients, and ordered necessary supplies to streamline office operations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contributed to team meetings focused on workflow improvement, enhancing patient care processes and outcomes.
Supervisor
Einsteins Aramark ASU
Tempe
01.2013 - 09.2018
- Resolved customer complaints promptly while ensuring customer satisfaction.
- Resolved customer inquiries and complaints through effective communication and management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management to develop strategies for operational efficiency.
- Facilitated open communication between upper management and staff to ensure alignment on goals and expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Developed and implemented training programs to improve staff skills and elevate service quality.
Shift manager
Wendy's
08.2004 - 09.2011
- Closing the store, cleanliness, cash handling, food prep, and customer service
- Managed inventory levels and coordinated supply orders to support uninterrupted service.
- Resolved customer complaints promptly while ensuring customer satisfaction.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Guided subordinates on job duties and responsibilities to ensure operational efficiency.
- Mentored and coached employees to improve customer service skills and team collaboration.
- Trained new employees on standard procedures and customer service excellence.
- Trained new employees on company policies and procedures.
Education
Medical Assistant -
Lamson College
Tempe, AZ01-2009
High School -
David Starr Jordan High
Watts, CA01-1996
Skills
- Healthcare navigation
- Client relations and support
- Patient advocacy
- Regulatory compliance
- Crisis intervention
- EMR systems (Epic, ECW 10, 11, 12, and Practice Partner)
- Data entry and management
- Problem resolution
- Team collaboration
- Bilingual communication (English/Spanish)
Personal Information
- Date of Birth: 08/06/78
- Nationality: Hispanic
- Marital Status: Married
References
- Laura Wallace, Lamson College, Student, Lauralee.wallace1@gmail, (480) 217-7483
- James Mendez, Aramark, Supervisor, Mendez-james2@aramark.com, (602) 568-1001
- Maria Cardona, Kachina Family Practice, Co-worker, mcardona1006@gmail.com, (480) 376-9524
Languages
- English
- Spanish
Achievements Awards
Einstein's certified
Languages
English
Professional
Spanish
Professional
Timeline
Referral Coordinator
Optum Primary Care
07.2019 - Current
Medical Assistant
Kachina Family Practice
09.2018 - 05.2019
Supervisor
Einsteins Aramark ASU
01.2013 - 09.2018
Shift manager
Wendy's
08.2004 - 09.2011
Medical Assistant -
Lamson College
High School -
David Starr Jordan High