Consuelo Velazquez
Tempe
Summary
Experienced Court Administration Lead specializing in supervisory functions within Family Departments. Manages staff performance, implements process improvements, enhances workflow efficiency, and oversees high-volume case management. Demonstrates strong leadership and effective conflict resolution skills to foster positive litigant interactions and address staff concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Court Administrative Lead
Family Department
05.2023 - Current
- Supervised and supported team of 6 court administrative assistants to ensure efficient court operations
- Drafted and administered probation and annual evaluations to assess staff performance and development
- Trained new hires and senior staff on new procedures, implementing processes to enhance team flow
- Conduct interviews for vacant positions
- De-escalate escalated litigants
Court Administration Assistant
Family Departmet
05.2022 - 05.2023
- Assisted litigants by providing guidance on case initiation and form acquisition, improving their understanding of court procedures.
- De-escalated interactions with upset litigants
- Gained knowledge of case flow and Family Court processes to enhance support for litigants.
- Processed incoming documents, mail, and scheduled hearings.
Student Advisor
Astravo Online Academy
07.2020 - 04.2022
- Guided students through initial class login, resolved login issues, and supported course selection
- Conducted outreach to families to provide information about the online program
- Answered incoming calls from parents wanting to learn more about the online program
Customer Support Representative
Festival Ticketing
Tempe
01.2020 - 07.2020
- Delivered phone and email support to resolve customer inquiries
- De-escalated customer interactions through effective communication
- Enhanced customer ticket experiences by processing upgrades
- Assisted customers with purchasing festival tickets and packages
Travel Coordinator
Grand Canyon Education
Phoenix
01.2019 - 01.2020
- Coordinated flight bookings for students visiting the university, ensuring timely and convenient travel arrangements.
- Facilitated travel arrangements for advisors to enhance their efficiency and productivity.
Education
Bachelor of Humanities And Social Sciences - Psychology
Grand Canyon University
Phoenix, AZ12-2021
Skills
- Court operations
- Case management
- Workflow oversight
- Performance evaluations
- Time management
- Multitasking
- Organized
- Great communicator
- Quick Learner
Certification
Arizona Court Supervisor Program - Currently in process of completing
Timeline
Court Administrative Lead
Family Department
05.2023 - Current
Court Administration Assistant
Family Departmet
05.2022 - 05.2023
Student Advisor
Astravo Online Academy
07.2020 - 04.2022
Customer Support Representative
Festival Ticketing
01.2020 - 07.2020
Travel Coordinator
Grand Canyon Education
01.2019 - 01.2020
Bachelor of Humanities And Social Sciences - Psychology
Grand Canyon University