Cooper Allsopp
Phoenix
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
7
7
years of professional experience
Work History
Sr. Manager, Client Services
Premion
Phoenix, AZ
09.2024 - Current
- Provide strategic leadership for client services, channel partnership, and cross-functional execution, ensuring scalable campaign delivery, strong client relationships, and sustained client satisfaction.
- Drive enterprise-level client success strategy for a $134M revenue portfolio, aligning partner support, service level agreements, and operational execution to strengthen relationships and drive sustained partner growth.
- Lead and mentor a team of Sr. Account Managers, setting strategic direction, empowering strong account execution, and aligning individual performance with client success metrics with business results.
- Oversee large-scale, revenue-critical client partnerships, driving consistent performance, proactive risk mitigation, and client retention.
- Manage complex, high-risk partner challenges, balancing client expectations with operational execution and business priorities.
- Serve as the client and partner voice in product development, influencing roadmap decisions and ensuring solutions support performance, scalability, and usability.
- Collaborate with cross-functional stakeholders to champion scalable process improvements that align teams, drive efficiency, and elevate enterprise-wide service performance.
Manager, Client Services
Premion
Phoenix, AZ
07.2021 - 08.2024
- Oversee regional partner support, serving as a primary point of contact and escalation for Tegna stations and client needs.
- Manage, mentor, and develop client services team members to support performance, growth, and accountability.
- Ensure timely, accurate campaign execution and delivery across regional business units.
- Built a high-performing team through effective recruitment, onboarding, and talent development initiatives.
- Collaborate cross-functionally with Sales, Operations, and Product, to align client objectives with internal processes.
- Analyzed team performance metrics to identify areas for enhancement and drive strategic initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sr. Account Manager, Client Services
Premion
Phoenix, AZ
02.2020 - 07.2021
- Oversee a $25M portfolio of CTV/OTT investments, balancing client objectives, performance optimization, and long-term account growth.
- Lead end-to-end CTV/OTT campaigns from strategic planning and launch through optimization, and reporting.
- Proactively manage client communication, expectations, and escalations to ensure consistent performance and satisfaction
- Presented comprehensive reports on account performance, providing actionable insights for strategic decisions.
- Build strong cross-functional alignment to ensure consistent execution, accountability, and a high-quality client experience
- Mentored junior account managers, fostering professional growth and improving team performance.
Account Manager, Client Services
Premion
Phoenix, AZ
11.2018 - 02.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated strong relationships with key stakeholders, fostering trust and collaboration.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2013
Skills
- Customer service
- Team leadership
- Partnership development
- Revenue growth
- KPI tracking
- Cross-functional collaboration
- Troubleshooting and problem resolution
- Salesforce platform expertise
- Proficient in Microsoft Office
Timeline
Sr. Manager, Client Services
Premion
09.2024 - Current
Manager, Client Services
Premion
07.2021 - 08.2024
Sr. Account Manager, Client Services
Premion
02.2020 - 07.2021
Account Manager, Client Services
Premion
11.2018 - 02.2020
Bachelor of Science - Communications
Arizona State University