Coral De Dios
Phoenix
Summary
Seeking a Client Help Desk Representative position where I can utilize my strong customer service skills and technical expertise to support clients, provide exceptional service, and contribute to the continued growth of the company. I aim to assist clients with their inquiries, resolve issues efficiently, and maintain positive, professional relationships while offering training and troubleshooting support.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Liquidity Services, Inc.
10.2021 - Current
- Provided high-level customer service and technical support for a nationwide client base, assisting with inquiries and resolving issues in a timely manner
- Developed expertise in handling both internal and external customer requests while maintaining strong professional relationships
- Delivered training and guidance to clients regarding platform navigation and troubleshooting, ensuring smooth operations in the online auction environment
- Supported clients by efficiently addressing complaints, system issues, and transaction inquiries, ensuring satisfaction and retention
- Streamlined communication processes, improving client satisfaction by 15% through responsive service and issue resolution
- Collaborated with cross-functional teams to enhance customer experience and drive service improvements
Customer Service Representative
Union Supply Group
08.2018 - 11.2019
- Assisted customers by responding to inquiries and providing solutions for online orders, credit card transactions, and product claims
- Managed customer records, orders, and provided updates on delivery status, fostering a positive experience for clients
- Supported clients with product and service knowledge, offering insights to ensure optimal service and accurate order fulfillment
- Collaborated with internal teams to resolve customer issues efficiently and ensured accurate, error-free record-keeping
- Trained new hires on systems, customer interaction best practices, and troubleshooting
Individualized Learning Specialist
Rocketship Education
08.2010 - 06.2017
- Worked closely with students to monitor progress and provide additional support to ensure the completion of educational assignments
- Provided technical and academic guidance to students, helping them to navigate learning platforms effectively
- Managed multiple tasks and deadlines, including coordinating small group sessions for personalized academic assistance
- Facilitated training sessions for teachers and staff on best practices for academic tools and online learning platforms
Education
No Degree -
Cal State Dominguez Hills
Carson, CA08-2006
Associate’s Degree -
East Los Angeles College
East Los Angeles, CA06-2006
Skills
Proficient in Microsoft Excel and Word, with a strong aptitude for learning new software
Bilingual in Spanish and English, with excellent written and verbal communication skills
Proven ability to handle customer complaints, provide troubleshooting support, and ensure client satisfaction
Self-starter, highly motivated, and able to work both independently and as part of a team
Strong attention to detail with a focus on accurate data entry, record maintenance, and issue resolution
Excellent problem-solving skills and ability to adapt quickly in a fast-paced environment
Experience in providing remote training and support to clients, ensuring they can effectively navigate platforms and resolve any technical issues
References
Available upon request.
Timeline
Customer Service Representative
Liquidity Services, Inc.
10.2021 - Current
Customer Service Representative
Union Supply Group
08.2018 - 11.2019
Individualized Learning Specialist
Rocketship Education
08.2010 - 06.2017
No Degree -
Cal State Dominguez Hills
Associate’s Degree -
East Los Angeles College
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