Corayma Rodriguez
Buckeye
Summary
Detail-oriented individual with a versatile background in customer service and administrative support. Known for exceptional accuracy in data entry and effective communication in both English and Spanish, contributing to improved client relationships and satisfaction.
Overview
8
8
years of professional experience
Work History
Remote Bilingual Customer Experience Agent
WM
Phoenix
2026.01 - Current
- Facilitated resolution of service billing and scheduling inquiries for residential clients.
- Account management by processing service changes, updates, and cancellations within company systems.
Remote Bilingual Customer Care Specialist
Nordstrom.com
Scottsdale
2025.01 - 2025.11
- Assisted customers with order placement, payment processing, product returns, delivery status updates, account maintenance, and other related requests
- Followed established policies and procedures when handling difficult customer situations.
- Consistently praised for professionalism and empathy by customers
Remote Initial Loss Reporting Associate
State Farm Corporate
Tempe
2023.11 - 2024.12
- Collected and recorded accurate claim details, ensuring efficient claim initiation
- Improved claim accuracy by reducing reporting errors through careful documentation
- Processed claims in compliance with company policies and industry regulations.
- Communicated with clients to gather additional information for claims processing
- Utilized company software to track and manage claims progress effectively
- Answered phone calls from customers inquiring about their pending claims or requesting additional information/explained coverages
- Communicated with third party: tow yards or lien holders to complete claim
Customer Service Rep & Admin Support
Maria Barrera State Farm Insurance Agency
Phoenix
2018.06 - 2021.12
- Managed follow-up communications to ensure comprehensive client support and engagement
- Scheduled appointments and maintained calendars for executives and team members
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Managed scheduling for meetings and events, ensuring proper resource allocation
- Assisted clients with policy inquiries and claims processing in a timely manner
- Educated clients on insurance products, coverage options, and benefits available
- Maintained accurate client records using agency management software systems efficiently
- Collaborated with team members to improve service delivery and customer satisfaction
- Developed strong customer relationships to encourage repeat business
Education
Administration Coursework -
Arizona State University, West Campus
High School Diploma -
Metro Tech High School
Phoenix, AZSkills
- Customer Support (Phone, Chat, Email)
- Knowledge of Insurance Coverages
- Calendar/Schedule Management
- Bilingual: English & Spanish
- Appointment Scheduling
- Document Management
- Data entry Accuracy
- Claims Processing
Timeline
Remote Bilingual Customer Experience Agent
WM
2026.01 - Current
Remote Bilingual Customer Care Specialist
Nordstrom.com
2025.01 - 2025.11
Remote Initial Loss Reporting Associate
State Farm Corporate
2023.11 - 2024.12
Customer Service Rep & Admin Support
Maria Barrera State Farm Insurance Agency
2018.06 - 2021.12
Administration Coursework -
Arizona State University, West Campus
High School Diploma -
Metro Tech High School